Collection Maintenance & Library Assistant

Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Salaried - Pub Svc Library Asst 3 (Gr6)
Job Title
Collection Maintenance & Library Assistant
Department
UBC Library | Education
Compensation Range
$3,881.00 - $4,082.00 CAD Monthly
Posting End Date
April 25, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
POSITION FUNCTION:
Coordinates the work flow and oversees all aspects of work relating to the maintenance of the stacks in good order. Performs online holdings and item file maintenance as required. Works at the Circulation Desk providing circulation and information services to users. Trains and supervises student assistants and oversees the work of junior library assistants in duties related to stack maintenance. Assists in the preparation of student payroll records. Assists in the development and implementation of new work methods and procedures. Collaborates with others as needed to contribute to the work related to fines, and ILL. Provides library tours and assists librarians with in-person and virtual programming.
WORKING RELATIONSHIPS/ORGANIZATIONAL STATUS:
Reports to the Head of the Education Library. Works under the direction of the Senior Circulation Assistant. Interacts with the public and staff in library branches. Participates in hiring, training, and supervision of student assistants.
WORK PERFORMED:

• Provides basic to moderately complex reference assistance to patrons at a service point. This includes: asking questions to assist in assessing user needs, directing patrons to necessary resources, demonstrating how to navigate and use the UBC Library website, and demonstrating how to search for needed information in a range of formats. Refers complex questions to appropriate librarian.
• Performs other duties related to the qualifications and requirements of the job.
• Provides back-up to the Senior Circulation Assistant and other team members as required.
• Deals with all problems and/or emergencies that may occur when working as the sole or as one of two permanent staff members during evenings and weekends.
• Checks regularly to ensure photocopiers, public printers and scanners in the division are in good working order. Contacts vendors and Library Systems for service whenever necessary. Serves as liaison with the vendors and Library Systems staff on matters relating to photocopiers, public printers and scanners. Keeps track of photocopier and public printer supplies and submits orders as required.
• Works at the Circulation Desk providing services including charging and discharging, adding/changing barcodes, changing addresses, renewals, traces, storage reserve and various document delivery services. Accepts and processes cash, debit/credit and journal voucher payments for library products and fines. Verifies floats and operates the cash register and debit machine. Processes refunds. Clears hold shelf of expired requests.
• Participates in tracking and recording data for the branch such as head and gate counts and patron interactions.
• Provides training to staff and student assistants on the basic operation and troubleshooting of copiers and public printers.
• Directs and co-ordinates the activities relating to re-shelving of books and maintenance of book stacks and audio visual materials.
• Trains library staff and student assistants in shelving, shelf reading and general book stack maintenance and oversees the work. Coordinates with Senior Circulation Assistant in the scheduling of staff for book stack assignments.
• Provides programming support including library tours and assisting Librarians with events and instruction.
• Plans, co-ordinates and assists with book moves as required.
• Performs basic book repair techniques.
• Participates in the hiring of students assistants. In collaboration with the Senior Circulation Assistant, prepares and maintains student work schedules and organizes the training of student assistants.
• Answers directional, policy and general information queries regarding library holdings in person, by telephone and by written or electronic messaging. Explains and enforces library policies and procedures. Interprets patron and/or circulation records. Demonstrates how to navigate UBC Library catalogue and website. Directs patrons to known resources to meet information needs. Refers complex questions and all fine reductions, cancellations or increases to senior library assistants.
• Maintains the item records of transferred materials to PARC and ASRS. Accesses online items records and using procedural guidelines, determines the appropriate action, edits/modifies fields, re-sequences hierarchies and saves the changes.
• Prepares monthly written reports regarding shelf-reading and re-shelving progress.
• Provides short-term backup/support at other library locations as required.

EXERCISING JUDGEMENT/CONSEQUENCE OF ERROR:
Work is performed in accordance with established procedures and accepted practices involving freedom to select which methods are applicable in any given situation. Organization of work to accomplish goals is expected. Errors would cause inconvenience to both staff and patrons. Unusual problems are referred to the Managing Librarian or senior library assistant.
SUPERVISION RECEIVED:
Position is accountable to the Head of the Education Library. Works independently under the supervision of the Senior Circulation Assistant. Performance reviews conducted by the Head of the Education Library.
SUPERVISIONGIVEN:
Hires, trains and supervises student assistants. Formally trains new staff on work procedures, and oversees the stack maintenance work of students and junior library assistants.
MINIMUM QUALIFICATIONS:
High School graduation. Library Technician diploma plus 3 years of related experience or an equivalent combination of education and experience. Experience hiring, training and supervising students. Ability to use Microsoft Office, Work, Excel and Voyager at an intermediate level. Ability to accurately balance cash and resolve discrepancies. Knowledge of library policies and procedures. Knowledge of stack maintenance and circulation services. Ability to understand bibliographic records and to use online searching protocols. Ability to interpret and apply library policies with consistency. Ability to communicate effectively verbally and in writing. Must be able to type 40 wpm and to operate the normal range of library equipment. Ability to develop and maintain cooperative and productive working relationships Ability to provide quality service to customers in a courteous, patient manner. Ability to maintain accuracy and attention to detail. Ability to prioritize work and to meet deadlines. Ability to exercise tact and discretion. Ability to exercise sound judgement. Ability to work independently and within a team environment. Ability to explain, assign and oversee work. Ability to work to work evenings and weekends. Ability to lift up to 16kgs of boxed materials and to push fully loaded book trucks.