Cat/Ab Senior Technical Specialist

Echelon Insurance was founded in 1998, and became a member of the CAA Club Group family in 2019. As a leading specialty insurer, Echelon works closely with our broker partners to provide Personal and Commercial insurance solutions to protect Canadian families and businesses.
About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who we are
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.
Position Details
Reporting to the Technical Claims Manager, the Senior Technical Specialist is responsible for oversight and handling of commercial and personal automobile Accident Benefits claims. The claims are of varying complexity with an emphasis on accident benefits catastrophic impairment handling. The successful candidate will have a dynamic personality and the ability to excel in a high-performance environment. They will ensure claims are properly investigated, evaluated, and resolved in a timely manner. The role includes interpretation of Statutory Accident Benefits (SABs) and the ability to investigate, analyze and assess potential risk and exposures. They will also appropriately instruct defense counsel and defend Echelon’s position in litigation matters.
What You Will Do

• Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences
• Provide oversight of external adjusters on outsourced claims
• Timely, accurate reserving in line with corporate protocols and guidelines
• Perform other tasks and duties as assigned by the Manager
• Collaborate effectively with peers/other departments
• Remain up to date on industry trends and case law
• Conduct technical audits to monitor quality, activity, reserving and expenses
• Maintain control over expenses through pro-active handling techniques
• Handle their own litigation/LAT disputes
• Manage challenging coverage claims with tact and professionalism
• Provide high quality customer experience to all stakeholders
• Direct vendor partners as necessary
• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
• Obtain approval from Manager on claims above authority
• Manage Catastrophic claims and claims with catastrophic risk

Who You Are

• Minimum of 5-7 years of accident benefits claims handling
• Strong decision making and problem-solving skills
• Ability to collaborate in a team environment; prioritize and multi-task
• Post-secondary education or equivalent experience
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Excellent communication skills, both written and verbal
• Adaptability and willingness to learn
• Demonstrated negotiation and conflict resolution skills
• Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
• Strong general computer knowledge required
• Strong understanding of Ontario Auto Legislation and insurance contracts in various jurisdictions
• Good time management skills
• Ability to cross-reference information with attention to detail
• CIP or working towards designation

What’s In It For You

• Defined Contribution Pension Plan with a matching contribution component
• Complimentary CAA Membership
• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.