Operations Manager (Calgary, Ab)

Reports To

Director, Distribution Services Eastern Regions

Location

Calgary, AB

Type

Full Time, Permanent

Closing Date

Sept 29, 2023

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role

The Operations Manager is responsible for managing and directing daily inbound and outbound warehouse operations including but not limited to product receiving, product replenishment, order selection, order loading, facility expense and revenue management and adherence to company policies and government regulations while ensuring superior customer service and the safety & security of designated facility.

Role Responsibilities

• Perform other duties as assigned.
• Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization.
• Suggest efficiency ideas, cost reduction measures and assist with the implementation of changes with inbound and outbound warehouse operations. Identify problems and propose solutions to other members of management and promote cooperation with other departments.
• Ensure day to day management and associate activities are in alignment with safety strategy. Maintain safe and healthy work environment.
• Oversees investigation of customer complaints involving such matters as damaged items or mis-picks
• Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea sharing and suggestions for improvement.
• Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary. Establish performance goals, monitor progress and provide feedback as necessary. Manage employee performance through motivation, delegation, development, mentoring and resolving conflict. Take corrective action as necessary on a timely basis and in accordance with company policy. Provide and/or coordinate training as needed. Consult with Human Resources Department as appropriate.
• Provides feedback on the performance of associates by monitoring activities and reports.
• Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements.
• Supports the training and development of staff.
• Daily review shipping and loading audits ensuring all required documentation is accurately completed and material is handled and stored correctly with minimum potential for loss.
• Direct, coordinate and monitor the daily activities & performance of Operations team to assure compliance of standard Company policies, procedures, quality and safety. Coach and develop team in balancing the delivery of high productivity, quality and customer service. Maintain a positive and safe work environment.
• Manage the daily workload and safety of Warehouse Supervisors and associates. Review and set priorities to ensure orders are correct, complete and leave on time to ensure excellent customer service.
• Enable, champion and embrace an inclusive culture.
• Proactively look ahead to meet/exceed anticipated workloads. Establish and implement processes and systems to efficiently meet inventory management goals and work with the Regional Director to help improve service levels for the facility, region, and the company.
• Manage the proper selection, purchase and utilization of Company assets in support of warehouse operations. Coordinate with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively.
• Maintains harmony among workers and resolves grievances with HR support.

Qualifications/Skills/Job Requirements (About You)

• Familiarity with High Jump, People Soft, Voice Recognition and RF devices preferred.
• Proficient use of MS Office (Word, Excel, PowerPoint, Access, Project, and Outlook) required.
• Strong leadership skills.
• Excellent listening, negotiation and presentation skills.
• A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively and able to work independently.
• Experience leading a team is an asset.
• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively write reports, present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.
• Ability to build working relationships with internal business partners, vendors and customers.
• 5-7 years of related operations experience in a warehouse or distribution environment.
• Detail Oriented – Attention to details and accuracy.
• Minimum High School diploma
• Post secondary education in a related field preferred.
• Valid driver’s license with access to a vehicle may be required (up to 10% travel).
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
• Strong understanding of financial concepts (including pricing and forecasting)

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts

• Sysco product discounts
• Company Pension Plan
• Short-Term and Long-Term Disability
• Preferred vendor discounts
• Life Insurance
• Stock Purchase Plan
• Voluntary Optional Insurance
• Employee and Family Assistance
• Colleague Resource Groups
• Group RRSP & TFSA
• Unlimited on-line learning
• Parental Leave Plan
• Maple Virtual Care

(*benefits may vary based on location or bargaining unit)