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Senior Technical Support Specialist Jobs

Manager, Senior Technical Support
By Blackline Safety At Calgary, Alberta, Canada
Demonstrated project management aptitude and experience
CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)
Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices
Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support
Develop Distributor Service programs and manage the service levels of our partners
Champions product knowledge for new and existing hardware, software, and communications networks.
Senior Support Specialist Jobs
By Stellar Recruitment Inc. At Vancouver, British Columbia, Canada
Manage Microsoft 365, Windows environments, ensure smooth operations.
Industry certifications (Microsoft MCP, MCSA, etc.).
5+ years of MSP or related experience.
Provide timely technical support for diverse IT concerns.
Install software/hardware, even in non-standard setups.
Collaborate on team projects and create user training materials.
Senior Director Of Technical Support
By KEV Group At Toronto, Ontario, Canada
Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills.
Work in an industry that benefits children, parents and schools
At least 5+ years of experience heading and scaling a customer support department in the SaaS industry for mid-size companies.
Exception communication skills both verbal and written.
Comprehensive health and dental benefits
Do meaningful and purpose-driven work, and make a real impact
Senior Technical Support Representative
By Ascendion At Canada
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change-makers!
Build the coolest tech for the world’s leading brands
Ascendion | Engineering to elevate life
Senior Support Specialist Jobs
By Autumn Living At British Columbia, Canada
Excellent verbal and written communication skills
Reliably arrive to appointments as scheduled (consistency is really important to us)
Gauge the Loved Ones energy level and provide positive stimulation appropriate to their mood
Check in on pets and general condition of the home
Complete a Visit Report for every time
High level of empathy and care for others
Senior Support Specialist (Ea)
By Qmooniti Travel & Lifestyle At Canada
Ability to work independently with strong time management skills
Those with a business/entrepreneurial background or past management experience
Communication Management:Draft correspondence on behalf of the Founder, prepare presentations, and act as a point of contact for external stakeholders.
Familiarity with project management tools, such as Asana and Slack
Background or experience in Business Administration or a related field, or the equivalent of 2-5 years of experience and education combined
Executive Support:Proactively manage and prioritize the Founder’s schedule, including personal and business appointments. Anticipate the executive's needs and act accordingly.
Senior Technical Support Specialist
By Messagepoint At Greater Toronto Area, Canada
Experience working with customer support ticketing systems and customer relationship management (CRM) tools.
Experience with remote support tools and software is preferred.
Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience).
Proven experience in a customer support or technical support role, preferably in a SaaS environment.
Strong problem-solving and analytical skills, with the ability to assess complex issues and provide effective solutions.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.
Senior Technical Support Specialist (Ft)
By DRI Healthcare At Toronto, Ontario, Canada
Manage inventory management of supplies, IT accessories, and mobile devices.
Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems.
6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.
Maintains professional and technical knowledge attending IT training.
Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.
Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.
Senior Technical Qa Specialist (Est)
By StackAdapt At Canada
Basic to intermediate knowledge/experience in Digital Advertising
Coach other team members on how to test to spread our knowledge across teams
Proven years of experience in technical QA or software engineering
Experience identifying root causes of technical issues and complex technical problems/questions
Experience querying databases and monitoring systems, including SQL
Experience working with cross-functional teams and coaching them on testing plans, strategies, and guiding them through execution
Senior Technical Support Specialist (Av)
By TalentSphere Staffing Solutions At Niagara Falls, Ontario, Canada
Analytical and problem-solving/troubleshooting abilities with deductive reasoning skills.
10+ years’ experience in leading, and developing technicians in systems installation, integration, testing, troubleshooting, and commissioning, and system support is required.
Demonstrable knowledge of audio, video, control, lighting and networking systems and standards.
Experience interfacing with builders, trades, consultants, tech support, end users.
Excellent written and oral communication skills, including strong interpersonal and customer service skills.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
Senior Technical Support Specialist
By Live Assets | I.T. Staffing Solutions At Toronto, Ontario, Canada
Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software or any proprietary software product.
Manage inventory management of supplies, IT accessories, and mobile devices
Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems
6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.
Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.
Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.
Senior Technical Support Specialist
By Green Infrastructure Partners At Ottawa, Ontario, Canada
· Promote and represent the corporate culture and core values in all aspects of the job duties.
· Manage IT assets through our onboarding and offboarding processes.
· Assist with “on-call” responsibilities
· Degree or post-secondary education in Computer Science
· Minimum 5-7 years of Information Technology experience
· Industry certifications are preferred, specifically ITIL, Microsoft, VMWare and Cisco.
Elevator Technical Support Specialist
By Savaria Inc At Brampton, Ontario, Canada

Looking for a skilled elevator technician with experience in installation & troubleshooting to join our inside Technical Support team. Potential for 50/50 in-house support & field ...

Technical Support Specialist – Airframe - Acm/Technical Support Specialist – Airframe - Acm
By Air Canada At Toronto, Ontario, Canada
Portée et but du poste
• Présenter des demandes du Soutien technique, au besoin, pour traiter les anomalies récurrentes et les reports.
• Surveiller quotidiennement les avions immobilisés et hors service, et apporter de l’aide, au besoin.
• Lancer des alertes de maintenance ou d’autres communications techniques, au besoin.
• Soutenir les projets d’entrée en service d’avions, les initiatives de l’entreprise et les retours de location.
• Organiser les conférences téléphoniques quotidiennes sur la flotte du Soutien technique.
Technical Support Specialist Manager
By Compass Group Canada At Mississauga, Ontario, Canada
3-5 Years audiovisual technology management experience and presentation technologies experience.
Prepare daily, weekly, monthly incident reports for management and business and contribute to preparation and management of department budget.
Demonstrate ability and willingness to share ideas with Associates, peers and management.
Embrace a coaching culture, provide feedback to Associates, peers and management.
Print management operations and troubleshooting preferred.
Bachelor’s degree in computer science or combination of education and experience.
Technical Sales Support Specialist
By RVE - Recharge Véhicule Électrique At British Columbia, Canada

French written & spoken is a huge asset & requested by this Quebec based employer. The team is bilingual overall, and they are looking to add to that ethos.

Technical Support Specialist Co-Op
By Nicola Wealth At Toronto, Ontario, Canada
Strong time management skills, particularly the ability to prioritize a multitude of tasks.
Knowledge of Active Directory and creation/management of users.
College diploma in Information Systems or equivalent experience and or education.
Setup laptops and peripherals for local and remote locations.
Competency in NWM Product and service offerings (within 6 months of obtaining position).
Excellent interpersonal and communication skills (both written and verbal).
Technical Support Specialist Jobs
By Hosted~FTP~ At Newmarket, Ontario, Canada

Hosted~FTP~ (https://hostedftp.com/) has been providing “FTP in the Cloud” secure file transfer services using multiple cloud infrastructure providers (Amazon Web Services, Azure) for the past 15 ...

Technical Support Specialist Jobs
By ETQ At Quebec, Canada
Knowledge/experience with Linux OS to troubleshoot issues related to application servers and databases.
Maintain and expand knowledge of support technology and platforms including, but not limited to:
Strong communication skills (oral and written)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Support an enterprise level software solution comprised of over 65 available modules – some with a high level of configurability.
Troubleshoot product integration issues related to LDAP, SSL, SSO/SAML, etc.
Technical Sales Support Specialist
By Trelleborg Seals & Profiles At Greater Toronto Area, Canada

Looking for the right person with experience in Trenchless rehabilitation works to perform demonstrations and training.

Lateral lining, UV CIPP, Spot repair installation, Robotic cutting and more.

Are you a Senior Technical Support Specialist looking for a new challenge? Join our team and help us provide world-class technical support to our customers. We offer a competitive salary, great benefits, and a chance to make a real difference.

Overview A Senior Technical Support Specialist is a highly experienced and knowledgeable individual who provides technical support to customers and clients. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and assisting customers with product installation and configuration. Detailed Job Description A Senior Technical Support Specialist is responsible for providing technical support to customers and clients. This includes troubleshooting and resolving technical issues, providing technical advice, and assisting customers with product installation and configuration. They must be knowledgeable in a variety of software and hardware products and be able to quickly diagnose and resolve customer issues. They must also be able to communicate technical information to customers in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Knowledge of software and hardware products
• Ability to provide technical advice
• Ability to install and configure products
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science or related field
• 5+ years of experience in technical support
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of software and hardware products
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
Job Experience
• 5+ years of experience in technical support
• Experience troubleshooting and resolving technical issues
• Experience providing technical advice
• Experience installing and configuring products
• Experience working with customers
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice to customers
• Install and configure products
• Communicate technical information to customers
• Monitor customer service inquiries
• Respond to customer inquiries in a timely manner
• Maintain customer service records