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Senior Technical Support Specialist Jobs in Quebec

Senior Technical Support Representative
By Ascendion At Canada
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change-makers!
Build the coolest tech for the world’s leading brands
Ascendion | Engineering to elevate life
Senior Support Specialist (Ea)
By Qmooniti Travel & Lifestyle At Canada
Ability to work independently with strong time management skills
Those with a business/entrepreneurial background or past management experience
Communication Management:Draft correspondence on behalf of the Founder, prepare presentations, and act as a point of contact for external stakeholders.
Familiarity with project management tools, such as Asana and Slack
Background or experience in Business Administration or a related field, or the equivalent of 2-5 years of experience and education combined
Executive Support:Proactively manage and prioritize the Founder’s schedule, including personal and business appointments. Anticipate the executive's needs and act accordingly.
Senior Technical Qa Specialist (Est)
By StackAdapt At Canada
Basic to intermediate knowledge/experience in Digital Advertising
Coach other team members on how to test to spread our knowledge across teams
Proven years of experience in technical QA or software engineering
Experience identifying root causes of technical issues and complex technical problems/questions
Experience querying databases and monitoring systems, including SQL
Experience working with cross-functional teams and coaching them on testing plans, strategies, and guiding them through execution
Technical Support Specialist Jobs
By ETQ At Quebec, Canada
Knowledge/experience with Linux OS to troubleshoot issues related to application servers and databases.
Maintain and expand knowledge of support technology and platforms including, but not limited to:
Strong communication skills (oral and written)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Support an enterprise level software solution comprised of over 65 available modules – some with a high level of configurability.
Troubleshoot product integration issues related to LDAP, SSL, SSO/SAML, etc.

Are you a Senior Technical Support Specialist looking for a new challenge? Join our team and help us provide world-class technical support to our customers. We offer a competitive salary, great benefits, and a chance to make a real difference.

Overview A Senior Technical Support Specialist is a highly experienced and knowledgeable individual who provides technical support to customers and clients. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and assisting customers with product installation and configuration. Detailed Job Description A Senior Technical Support Specialist is responsible for providing technical support to customers and clients. This includes troubleshooting and resolving technical issues, providing technical advice, and assisting customers with product installation and configuration. They must be knowledgeable in a variety of software and hardware products and be able to quickly diagnose and resolve customer issues. They must also be able to communicate technical information to customers in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Knowledge of software and hardware products
• Ability to provide technical advice
• Ability to install and configure products
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science or related field
• 5+ years of experience in technical support
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of software and hardware products
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
Job Experience
• 5+ years of experience in technical support
• Experience troubleshooting and resolving technical issues
• Experience providing technical advice
• Experience installing and configuring products
• Experience working with customers
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice to customers
• Install and configure products
• Communicate technical information to customers
• Monitor customer service inquiries
• Respond to customer inquiries in a timely manner
• Maintain customer service records