Billing Operations Analyst Jobs

“Personally, what makes me love Absorb so much is the culture. This workplace is filled with joyful members who can bring a smile to your face at a moments notice! Everyone is always willing to help, and it motivates you to return the favour.” – Miguel Verzosa, Billing Analyst.

If you love learning new things and problem-solving, you may be a great match for the Finance & Accounting team! Our team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. Our team ensures that money moves the way it was intended to and we’re the first line of defense when it comes to solving billing and collection issues with our clients. If you’re great with numbers and have the initiative to investigate the root of the problem, then you’ll love being on this team!

Absorb Software: Remote Work Culture - Absorb LMS

What you’ll do:

• Conduct Zoom meetings with customers to clarify invoicing issues
• Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
• Respond to customer inquiries via automated ticketing system
• Assist with other accounting duties/projects as required
• Post customer payments by recording cash, checks, and credit card transactions and entering them into the accounting software
• Resolve and validate deductions by entering adjusting entries
• Proactively suggest process improvements that add value to the billing and collections process
• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Ensure all customer accounts are in adherence with the company collection policy
• Work with other departments to solve accounts receivable issues
• Perform customer and internal account reconciliations

What you’ll bring:

• Post customer payments by recording cash, checks, and credit card transactions and entering them into the accounting software
• Proactively suggest process improvements that add value to the billing and collections process
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Respond to customer inquiries via automated ticketing system
• Assist with other accounting duties/projects as required
• Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
• Perform customer and internal account reconciliations
• Resolve and validate deductions by entering adjusting entries
• Work with other departments to solve accounts receivable issues
• Ensure all customer accounts are in adherence with the company collection policy
• Conduct Zoom meetings with customers to clarify invoicing issues

Additional preferred qualifications:

• Well organized and able to handle multiple tasks quickly and accurately
• High energy, flexible and has a willingness to take initiative
• High degree of accuracy and attention to detail
• Excellent time management and organizational skills
• Exemplary interpersonal skills and exceptional verbal and written communication skills
• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances

Technologies we use:

• AbsorbLMS, Zendesk, Zuora, NetSuite, Salesforce

Are you ready to become an Absorber?

What we offer:

• Employee driven DE&I programs
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• Endless opportunity for career growth and internal mobility
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Fully remote-first work with flexible work arrangements

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We’re united, and we grow through our commitment to elevating continual learning!
• We achieve exceptional results by genuinely caring about each other and the work we do

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]