Energy Billing Analyst Jobs

Are you ready to take on a pivotal role as an Energy Billing Analyst? Join our vibrant Client Support team at Cognera and become part of a group of dedicated professionals.

We are seeking individuals who are passionate about providing exceptional outsourced billing and settlement services to some of Alberta's top energy retailers. If you're ready to make an impact in a fast-paced and rewarding environment, apply now and be a valuable contributor to our team!

This remote role welcomes candidates anywhere in Canada.

What your impact will be:

• Problem-solve novel and unexpected issues.
• Document system issues and work with Cognera staff to test and implement fixes.
• Provide case management within our CRM system to fulfill high volumes ofcustomer requests covering contracts, services, billing accounts, financial transactions and more.
• Calculate, validate and generate invoices on behalf of our clients.
• Liaise with Developers as required on issue resolution.
• Respond to customer inquiries demonstrating strong written and verbal communication skills as well as exemplary customer focus.

What we are looking for:

• Aptitude towards math and analytical thinking.
• Ability to multi-task and change focus/priorities quickly as required.
• Demonstrated analytical skills with strong attention to detail.
• Proactive, positive, “can do” attitude.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Excellent customer service skills.
• Apply critical thinking to independently analyze and resolve issues.
• Capacity to learn quickly and adapt to dynamic situations.
• Strong interpersonal and professional communication skills.
• Strong attention to detail and organizational skills.
• Advanced Microsoft Office skills, especially Excel.

What would make you stand out:

• Experience in the Alberta or Ontario Power and Gas Markets.
• Experience in the De-regulated Retail energy or utilities sector.
• Experience in invoicing.
• University degree or diploma in relevant subject.

What we can offer:

• Remote work and more!
• Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• 3 weeks' vacation and 5 personal days
• Lifestyle rewards

About us:

Cognera offers proven, cost-effective billing and customer care solutions to enable your organization to meet increasing customer demands and industry requirements. Our billing, business intelligence and information solutions help Competitive Energy Retailers and Utilities manage complex data. Cognera will help you improve customer relationships and make you Smart Grid ready quickly, without the large upfront financial investment.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.