Systems Analyst I Jobs

Department: Navacord Alpha

Employment Type: Full Time

Location: Canada - Remote

Description

The Systems Analyst I is primarily responsible for providing mid level technical assistance and support to VC3 clients. Specializing in supporting our client's line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at VC3. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what's right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Core Focus - "Developing Growth-Minded People" - is about creating excitement and opportunity for those we work with to nurture their growth-mindset.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

Key Responsibilities

• Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
• Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
• Maintain accurate and up to date documentation through the change management process.
• Mentor and assist Tier 1 and Tier 2 Peers.
• Train and educate the clients on technical standards

What You Already Have

• VPNs
• TCP/IP
• DNS
• Hyper-V
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years' experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
• Firewalls
• Exchange
• Virus and Security
• Routing and Switching
• Active Directory
• At least 3 years' experience managing & working with the following technologies:
• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• GPOs
• VMWare
• At least 2 years' experience with virtualization technologies
• DHCP
• Windows Server
• At least 2 years relevant IT experience fully supporting and building SMB environments.