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Company | Spotify |
Address | Greater Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Musicians |
Expires | 2023-05-31 |
Posted at | 1 year ago |
Spotify's Financial Systems team is now hiring a hardworking application and operations expert to help maintain and mature our suite of SaaS tools. This expert will primarily help support the daily operations of our NetSuite, Concur, Coupa, and Blackline systems.
- Administer front line support across a suite of Financial Systems (NetSuite, Blackline, Coupa, and Concur).
- Work from our office in New York or remotely anywhere in the US, collaborating closely with our other analysts on the Financial Systems team.
- Support testing of ongoing improvements.
- Fix process, application and functional issues, and lead these through to resolution.
- Engage with team members across the entire Spotify organization.
- Support major system upgrades in NetSuite, Coupa, and Blackline.
- Be the responsible party for ensuring JIRA ticket resolution, through direct handling as well as triaging/delegation of tickets.
- Find opportunities for process optimization and system automation to enable our systems to scale as Spotify grows.
- Bonus: familiarity with Javascript, HTML, or system integration.
- You are highly organized with a solid attention to detail. You take pride in completing work and helping partners.
- You have demonstrated knowledge of support case triage and management best practices. Prior experience in an agile JIRA environment is a plus.
- You have 1+ years experience working in configuring Coupa, Concur, Blackline, or NetSuite. You’ve had an Administrator role, and are comfortable with making configuration changes such as: user access provisioning, master data management, etc.
- You have experience with agile development methodology.
- Bonus: you have strong accounting experience and are interested in a career in engineering or financial systems analysis.
- You have a growth mindset, and are passionate about learning new technologies.
- You have excellent investigation and diagnostic skills.
- You have the ability to build sound relationships and clearly communicate expectations with team members and management.
- We are a distributed workforce enabling our band members to find a work mode that is best for them!
- Working hours? We operate within the Central Eastern time zone and Eastern Standard time zones for collaboration.
- Where in the world? For this role, it can be within North America, preferably within Eastern time zone hours.
- Prefer to work in an office environment? Prefer to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.
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