Associate Account Manager (Remote)

Department: Account Management

Employment Type: Full Time

Location: Various

Reporting To: Liam Guy, Senior Account Manager

Compensation: $50,000 - $60,000 / year

Description

We are seeking a highly motivated Associate Account Manager to join our Academic Account Management team. As a key member of this team, you will ensure that Riipen is a platform educators rave about, and our schools cannot live without. This position is perfect for someone who is looking to jumpstart their career in account management in a dynamic team environment.

As an Associate Account Manager, you will report to the Senior Account Manager and work together to foster strong relationships with academic clients primarily in Canada but also across the globe to help support the renewal and expansions of key accounts. Your passion for delivering exceptional customer support will connect employers, students, and academic partners to the right experiential learning opportunities helping students throughout North America connect with some of the world's most exciting companies and find jobs they love when they graduate.

This role is fully remote and open to candidates in Canada.

Key Responsibilities

• Develop and maintain strong relationships with academic partners, acting as a point of contact for any inquiries and concerns, escalating when necessary;
• Work closely with Employer Partnerships to ensure we are acquiring good-fit projects for academic institutions;
• Conduct regular check-ins and follow-ups with educators at partner institutions;
• Work closely with our Customer Success team to ensure that accounts are receiving exceptional customer service;
• Coordinate webinars, platform demos, meetings, and workshops to spread Riipen brand awareness at your partner institutions;
• Support the preparation of reports and presentations for client meetings to support renewal and expansion discussions;
• Maintain and update client and account information in Hubspot, storing all relevant information in an organized and consistent manner;
• Assist the Senior Account Manager in managing academic accounts, ensuring that all needs are met and issues are resolved in a timely manner;
• Support account mapping and discussions with decision-makers to identify potential opportunity areas for account growth;
• Participate in active lead generation to support account growth targets, including designing and executing outreach campaigns
• Keep up-to-date with industry trends and best practices, sharing insights and recommendations with the team.

Skills, Knowledge And Expertise

• Have an entrepreneurial spirit and enjoy working in a fast-paced, start-up environment;
• Have strong analytical and problem-solving skills, with the ability to analyze data and make data-driven recommendations;
• Be comfortable presenting to both end users and decision-makers;
• Be able to inspire our customers to get excited about working with Riipen.
• Have 1-2 years of experience in a client-facing relationship building, such as a customer support, account management, or sales role
• Have strong planning, organization, and time management skills with the ability to multitask and manage priorities;
• Have excellent communication and interpersonal skills, with the ability to build and maintain relationships both in person and remotely;

Bonus Points:

• Experience working in or closely with a SaaS business;
• Familiarity with the higher education market;
• Experience with HubSpot, G-Suite for Business.

We ask that if you feel like you don't check all the boxes but have the potential to learn what you don't know, that you still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.

We would love to learn more about you! How have you championed life-long learning? What draws you to contributing to our work on eliminating barriers for emerging talent? What unique experiences would you love to bring to the work we do?

If this role excites you, we look forward to receiving your application!

Benefits

• Extended Health and Dental benefits from your first day for the duration of your contract
• Remote/travel working opportunities (when appropriate)
• 4-weeks of annual vacation
• Work From Home Stipend and a Learning & Development after 6 months of employment

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.