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Product Manager, Equity Plan Solutions (Remote)
Company | insightsoftware |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-25 |
Posted at | 10 months ago |
Company Description
- Drive delivery of market and customer requirements, including definition, prioritization, trade-offs, and execution of release goals.
- Identify customer and market requirements through market analysis, win/loss calls, and voice-of-customer interviews.
- Leverage external partnerships and innovative technologies to improve speed to market.
- Manage the business metrics of the product line (bookings, revenue, margin, gross retention), supplying recommendations to improve the commercial performance of our products and ensure financial goals are met.
- Design and drive the product roadmap and portfolio for both short- and long-term growth by collaborating with internal and external stakeholders, including customers, partners, ISVs, Marketing, Sales, and Customer Success.
- Work with Agile Scrum team(s), including software developers and testers, to develop user stories and keep a product backlog.
- Be the internal product evangelist and a sought after internal and external market expert and ensures that solutions meet user and business requirements.
- Extract maximum commercial value from the product line through packaging, pricing, and new feature development.
- Aid in solving customer retention/churn issues and NPS detractors.
- Drive and support ongoing sales and customer education and communication programs to ensure full understanding of product features, benefits and comparisons to competitive products and promote value-based selling propositions.
- Execute new product launch plans, partnering with Product Marketing and Sales Enablement to provide product education, demonstrations, and expertise to internal and external customers.
- Develop a deep understanding of customer usage, competitor products, and market trends, and translate that intelligence into detailed product requirements for product enhancements and/or new product development.
- Develop and execute product pricing plans, including price change implementation and tracking competitive market pricing.
- Drive highly effective customer experience as measured by NPS, understanding and improving the end-to-end customer journey.
- Cross-functional leadership – Lead and drive execution across Development, Sales, Marketing, Support, and Customer Success
- Product Focus – Translate market and customer feedback into requirements, driving product delivery through an agile release process
- Market Focus – Analyze and understand of market segmentation, trends, players and the impact to product commercialization and strategy
- Customer Focus – Analyze and understand voice of the customer (win/loss, NPS, customer interviews) and the impact to customer experience
- Strategic/Tactical Balance – Ability to balance the market and product vision with disciplined tactical execution
- Drive & Grit – Operate in a demanding environment with a focus and determination to achieve high-quality results
- Commercial product management expertise – Demonstrate a history of success in B2B product management
- Engaging Presence – Use your people skills to effectively engage with prospects and customers, getting them excited to speak with you and learn more about their product use case
- Ability to balance conflicting priorities and make critical decisions
- Excellent written and verbal communication skills
- Highly organized and attentive to detail
- Excellent verbal and written communication and presentation skills, with the ability to effectively communicate at all levels of the organization
- Proven ability to influence cross-functional teams without formal authority
- In lieu of a Bachelor’s degree and 2+ year experience, we will accept a Master’s degree in Business, Computer Science, Engineering, Information Systems, or a related 1 year of previously stated experience
- Proven ability to negotiate a backlog with engineers and senior leadership
- Experience with software development practices (e.g., Agile, Scrum, Lean) and tools
- Bachelor’s (or foreign equivalent) in Business, Computer Science, Engineering, Information Systems, or a related degree and 2+ years of experience as a product manager or product owner in a software business or other related business
- Experience with equity plan management software
- 2+ years of experience in B2B software Product Management, Marketing, or in a related area with commercial responsibilities
- Experience in partnering with Product Marketing to commercialize product offerings
- Certifications: Pragmatic Marketing or CSPO
- Experience in analyzing pricing strategies
- Experience in partnering with UX teams to design great solutions
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