Assistant General Manager Jobs

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.

• Able to clean apartments and dining room as needed.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Ability to work in a team setting and to provide strong customer service.
• Must possess valid driver’s license.
• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.

In the role of Assistant General Manager (AGM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Assists the General Manager/Executive Director with all aspects of community operations.
• May perform other duties as needed and/or assigned.
• Work closely with Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide high levels of customer service and create a restaurant style dining atmosphere.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Visually confirm that all tables are set according to Company standards.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Solve issues before they become problems or complaints.
• Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards.
• Provide timely feedback to team and consistent performance management.
• Establish and mange labor and supplies budget and expenses.