General Manager - Luxury Hotel

Are you ready to embark on a journey that blends the charm of Halifax's historic waterfront with the elegance of a luxury boutique hotel? Nestled in the heart of the vibrant district, the landmark property is poised to embody the unconquerable spirit of Halifax while embracing its modern values of creativity and innovation. As the first luxury boutique hotel in the area, they are seeking an inspired General Manager to lead this remarkable property and set the stage for an unparalleled guest experience. If you are a natural leader with a passion for delivering personalized, luxury service, and possess a strong background in hospitality leadership within a Forbes 5-star hotel, we invite you to join this engaged ownership team and make your mark on this exquisite destination. Together, you can redefine hospitality and create unforgettable memories for their esteemed guests in the breathtaking backdrop of Halifax's waterfront charm.

DESCRIPTION

• Serve as an ambassador for the property, collaborating with key clients and community stakeholders to reflect our commitment to quality and sense of place.
• Communicate openly and transparently with the in-house team and company leadership to execute the corporate vision and meet financial metrics.
• Work closely with the engaged ownership team while having autonomy in decision-making.
• Lead the overall operation of the luxury boutique hotel, setting the course for its success and accountability for results.
• Set service and performance standards for the Hotel Leadership Team and guide their execution at all levels of the property to ensure exceptional guest experiences.
• Build a team of hospitality professionals dedicated to delivering personalized, luxury service, while mentoring and fostering a best-in-class service culture.
• Utilize solid financial acumen to ensure financial success while maintaining exemplary service.

REQUIREMENTS

Experience and Education:

• A minimum of 10 years of progressive managerial experience, including at least 5 years in a senior leadership role within a Forbes 5-star luxury hotel.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is preferred but not mandatory.

Leadership and Management Skills:

• Excellent interpersonal skills to interact with guests, staff, and other stakeholders at all levels.
• Demonstrated ability to make strategic decisions, set goals, and lead the hotel toward achieving financial targets and operational excellence.
• Strong leadership qualities and the ability to inspire and motivate a diverse team of employees.
• Proficiency in budgeting, financial analysis, and resource allocation to ensure the hotel's profitability while maintaining high standards of service.

Guest Experience and Service:

• A deep understanding of luxury hospitality and an unwavering commitment to delivering exceptional guest experiences.
• Thorough knowledge of industry trends and best practices to continuously enhance the guest experience.
• A passion for personalized service and the ability to anticipate and fulfill guests' needs and preferences.

Brand and Quality Standards:

• Ensure the hotel consistently upholds and exceeds the brand's quality standards and unique selling points.
• Maintain and enhance the hotel's reputation as a top-tier luxury destination through excellent service, attention to detail, and innovation.

Team Development and Training:

• Implement training programs to enhance staff skills and ensure consistent delivery of exceptional service throughout the hotel.
• Create a positive and inclusive work environment that fosters professional growth and development for all employees.

Sales and Marketing:

• Collaborate with the sales and marketing team to develop effective strategies to attract high-end clientele and increase hotel revenue.
• Network with potential clients, travel agents, and industry partners to promote the hotel and establish valuable relationships.

Crisis Management and Problem-Solving:

• Demonstrate excellent problem-solving skills to resolve challenges promptly and maintain a seamless operation.
• Proactively identify potential issues and develop contingency plans to handle crises effectively.

Compliance and Safety:

• Ensure compliance with all legal and regulatory requirements, including health and safety standards.
• Implement and maintain rigorous security measures to safeguard guests, staff, and hotel assets.

Communication and Reporting:

• Communicate effectively with the hotel ownership group or executive board, providing regular updates on performance, challenges, and strategic plans.

Multilingual and Cultural Awareness:

• Fluency in multiple languages is an asset, as it facilitates communication with international guests.
• Demonstrated cultural awareness and sensitivity to cater to the diverse needs and expectations of guests from different backgrounds.

Contact Bobbi Miner-Neal at 416.742.9200 x5 or submit your resume in confidence below.