General Manager Jobs

WE ARE HIRING! Dave's Hot Chicken is continuing to expand throughout the Greater Toronto Area. We are looking for experienced candidates to join our growing team. We are currently interviewing for the following positions:General Manager. If you are passionate about quality, guest service and team development this position is for you!

General Manager

Location:Toronto, Ontario, Canada GTA area locations

Department:Management

Employment Type:Permanent Full Time

Min. Experience: 2 – 3-year management experience

Reports to: Director of Operations, Operations Manager

Founded in 2017, Dave’s Hot Chicken is a high-energy, fully animated Los Angeles-based restaurant brand that specializes in Nashville hot chicken. The brand started out as a pop-up in a parking lot and quickly expanded to permanent restaurant locations to meet the exploding customer demand.

OVERVIEW OF POSITION

The role of theGMis to operate a profitable business and effectively manage all disciplines of the restaurant. This includes, but is not limited to full oversight and governance of team performance and management, supply chain and inventory management, ensuring the organization’s service and quality standards are being performed at all times and delivering the highest guest satisfaction through speed of service, cleanliness and customer recovery. TheGMsare the leaders and role model standard-bearers of the organization and should strive to inspire their teams on a daily basis.

ESSENTIAL DUTIES + RESPONSIBILITIES

Team, People, Culture:

· Hiring, onboarding, training and managing a knowledgeable, efficient and respectful team

· Setting schedules and reviewing shift templates for the entire staff (FOH and BOH)

· Guide career development initiatives and perform scheduled staff evaluations with developmental feedback

· Continuous improvement through one-on-one coaching and mentoring sessions with team members

· Create a positive workplace and encouraging communication amongst team members

· Review staffing levels, benchmark strength and direct recruitment initiatives

· Responsible to take on any serious disciplinary action including suspension, leaves and terminations

· Chair weekly and monthly Management meetings, set objectives and follow up with action plans

Store Oversight:

· Competency and comfort with all FOH equipment including POS system, music systems, soda fountain, TVs, etc.

· Competency and comfort with all BOH equipment including fryers, refrigerators, cleaning stations, kitchen tools, etc.

· Taking ownership in the organization and cleanliness of the restaurant at all times; customer-facing areas (ordering counter, seating areas, washrooms), as well as, kitchen, fridges, freezers, food prep and equipment areas.

· Monitor facilities and equipment maintenance and schedule repairs or preventative maintenance as required

· Daily systems check and constant scanning of the restaurant for any issues

Store Operations:

· Work alongside FOH and BOH teams during peak periods to ensure smooth, uninterrupted service

· Manage the procurement and inventory management of all food, beverage and other goods

· Model the company’s standards and operating practice ensuring that the team follows SOPs through production

· Cultivate team confidence, efficiency and positivity by guiding and helping team members improve

· Oversee and ensure customer satisfaction and build customer relationships

Financials:

· Review and commit to understanding key reporting metrics, including sales, average guest check, payroll, COGS, etc. and effectively communicating these results to the Management team

· Work in tandem with the Financial Controller and prepare monthly Profit & Loss statements

· Chair strategic meetings and work alongside Management to achieve monthly performance goals

DESIRED QUALIFICATIONS

• Comfort and ability to manage, coordinate and direct large teams
• Ability to work a flexible schedule, including weekends and holidays
• Experience working in a high-volume franchise restaurant environment is considered a strong asset
• Commitment to learning daily and delivering results beyond expectations
• Knowledge of federal, provincial and municipal health and safety standards and requirements
• Prior experience in a leadership or management role is highly preferred, but not required
• Proven understanding and success managing food and labour costs
• Willing to periodically work long hours depending on the needs of the business
• Experience in training, orientating and developing new employees
• Ability to travel to the US for corporate training and development is required
• Comprehensive knowledge of food production, sanitation and food cost controls
• Prior experience in a hospitality environment is required
• Applicants who do not already have legal permission to work in Canada will not be considered
• Natural leader with the ability to coach others

BENEFITS + PERKS

• Paid Sick Days
• Paid Vacation
• The organization will always strive to promote from within, providing mentorship and development along the way
• Competitive salary with future opportunities for growth and career advancement
• Access to ongoing Leadership and Development series, as well as staff events
• Bonus opportunity based on achieving specific Key Performance Indicators
• Health Benefits offered at the end of a 3-month probationary period
• Free Daily Onsite Restaurant Meal