General Manager Fbo Jobs

Who we are:

We are Chartright Air Group, a trailblazer in Canada's aviation industry, offering a wide range of services, including private jet charter, aircraft management, FBO services, and aircraft maintenance. Our unwavering dedication to safety, customer service, and operational excellence solidifies our distinguished reputation across Canada's aviation landscape.

As a team of devoted and enthusiastic aviation professionals, we relentlessly strive to exceed expectations and uphold our status as Canada's trusted #1 leader in private jet charter services. For over 35 years, we've flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being customer-driven, safe, respectful, and transparent.

Why Chartright:

• Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements
• Enjoy unparalleled opportunities for personal and professional advancement
• Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industry
• Competitive compensation package, with 100% company-paid extended health and dental coverage
• You will become an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer service
• Secure your future with our generous RRSP/DPSP matching program

Role Overview:

Reporting to the Senior Vice President, the General Manager FBO will oversee all aspects of Chartright’s FBO business with current locations at YKF (Kitchener/Waterloo) and YLS (Lake Simcoe) and including the day-to-day operations, customer relations, line operations, administration, health & safety, environmental functions and full people leadership. You will play a key role in helping to drive Chartright’s continued growth by providing the highest-level service to internal and external customers and contributing to business development while promoting a positive team environment and a welcoming FBO.

What you will do:

• Responsible for the financial management and overall fiscal performance of the FBO, including capital expenditures, operational expenses and supporting the annual operating plan and budget development
• Establish a positive team culture promoting safety, customer loyalty, brand awareness, along with collaborative and respectful ways of working
• Oversee the delivery and monitoring of staff training programs ensuring required skill levels aligned to regulatory and OHS requirements
• Own the fuel Quality Assurance program ensuring compliance with ATA 103, IS-BAH, and other quality standards established by Chartright
• Maintain company Policy and Procedure manuals ensuring updates are in accordance with Transport Canada, the company Safety Management System and other requirements
• Lead the day-to-day operations ensuring the FBO facilities are maintained to the highest level of cleanliness and professionalism with a customer-centric service experience
• Support the management of tenant lease agreements including renewals, amendments, and extensions
• Manage FBO facility and equipment maintenance including scheduled inspections of the fuel storage facility, fuel inventory, and negotiation of fuel purchasing
• Drive business growth through new customer acquisition
• Implement and support standardized service levels and pricing strategies for hangar and Jet-A services
• Attend airport meetings as a representative of Chartright, cultivating good working relationships with local Airport Authorities and government representatives

What you bring:

• Extensive knowledge of aviation, aerospace design including the aircraft/hangar environment and maintenance best practices
• Solid, proven leadership abilities and experience including hiring, training, coaching and performance management
• Proficiency with MS Office and the ability to leverage company systems and programs
• Excellent communication skills, both verbal and written
• Positivity, flexibility and an entrepreneurial mind-set
• Ability to work under tight deadlines in a fast-paced and high pressure environment
• A degree or diploma in Aviation or Business Administration/Commerce
• Commitment to safety and experience with safety management system requirements
• Minimum of 10 years’ experience working in an FBO environment with at least 5 years’ operations and people management experience
• Must possess a valid Ontario G class driver’s license with a clean driver abstract and qualify for an AVOP and RAIC
• Able to lift up to 50lbs with the ability to climb, work at heights and at times work in confined/tight spaces
• Knowledge and hands-on experience with ATA 103 fueling standards
• Strong business acumen with proven negotiation, budgeting/forecasting and business development experience
• A customer-focus and continuous improvement bent, always looking for ways to add value

Hours of Work:

• Core hours: Monday to Friday - 7:00 a.m. to 5:00 p.m.
• 40+ hours per week with overtime/weekend coverage as required
• 100% onsite at the Region of Waterloo International Airport, YKF

Join us and let's shape the future of aviation together!

All vacancies are posted internally to contribute to a fair and equitable process; all qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [email protected].

We thank all who apply however only those who meet the qualifications will be contacted.