General Manager Jobs

The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit.
Milestones is a category leader in casual upscale dining. This full-service restaurant and bar provide an upscale, cool and casual atmosphere. We are a favourite social destination with city residents, suburban neighbourhoods and tourists alike. We employ over 2000 people, strategically selected for their confidence, personable nature, upbeat attitude and energy. We build teams made up of individuals that have pride, and take pride in the company they work for, and the people they work with.
Key Accountabilities/Responsibilities:
● Provide leadership to achieve operations standards
● Coach management team to ensure consistent delivery on our promise to provide a superior level of hospitality
● Ensure food, beverage and service quality is to Milestones standard
● Accountable for restaurant operations and controlling costs
● Create an atmosphere that promotes fun and enthusiasm
● Implement corporate marketing programs (Local Restaurant Marketing)
● Recognize deficiencies and take action to improve operations
● Monitor and maintain the restaurant
● Regular communication with Guests to ensure quality food and beverages and an inviting atmosphere
● Where appropriate, follow-up and successfully resolve all Guest feedback and ensure root cause is identified and corrected
People Development – Manager and Teammate Engagement
● Develop managers and teammates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
● Responsible for recruitment selection processes to hire great teammates in all areas of the restaurant
● Foster a culture of recognition and rewards for outstanding performance
● Develop tactics that create an engaging environment where all teammates work together, have fun and show genuine appreciation for our Guests and each other
● Oversee and support Devos/trainers
Financial and Restaurant Profitability
● Build plans that enhance or restore financial health to the business
● Proactively monitor financial performance to delivery on key financial results such as same restaurant sales and average cheque, EBITDA, profitability and royalties
● Review for accuracy – all inventory (food, bar and operating supplies)
● Review for accuracy – all food and bar stats and action plans for variances
● Accurately utilize labour planning methods to control labour dollars
● Measure and improve on all key performance indicators daily (i.e. Guest satisfaction, teammate satisfaction, food safety and profitability)
● Improve Profit and Loss performance of the assigned restaurant on a shift-by-shift basis
● Accountable for the development of sales budgets and responsible for the successful execution of these budgets
● Responsible for generating growth and same restaurant sales and transactions (Guest counts) through local restaurant marketing initiatives
● Regularly conducts P&L reviews to analyze financial metrics and provide cost control solutions
● Subject matter expert on all restaurant systems to effectively coach managers and teammates on the use of systems, tools and reporting
Restaurant Quality / Operational Excellence
● Organize and run weekly management meeting in your store
● Conduct management one-on-ones (quarterly)
● Attend monthly GM meetings – prepare, participate, share information, accept feedback and support decisions
● Maintain and enhance brand standards by ensuring systems and processes are in place including opening and closing procedures and the dress code policy
● Complete and track completion of all activities of the daily task completion checklist
● Follow restaurant maintenance programs ensuring immaculate facilities, equipment, interior and exterior, parking lot and grounds
● Meet and exceed required food quality and safety standards (i.e. receiving, holding, preparing, cooking and serving)
● Establish and maintain adherence to operating practices and procedures including safe food handling,
Food Safety Logs, inventory counts and required product rotation (FIFO)
● Implement all new menu launches menu launches, new equipment, marketing programs as per brand specifications
● Prepare and maintain weekly Associate schedule for designated areas of responsibility
● Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures
● Maintain a good understanding of competitive activity within market and communicate relevant information to Regional Operations Managers
Food / Restaurant Safety
● Comply with provincial legislation regarding employment standards, human rights, Health & Safety and
WHMIS
● Develop and follow-up on all Food Safety action plans to ensure future compliance and reduce potential liability.
● Ensure compliance with respect to cash and inventory controls
Key Challenges:
● Manage all ongoing operations of a restaurant while achieving business requirements (including reporting, adherence to local and provincial legislation and regulations, development of reports, measuring and achieving KPIs)
● All recruitment, training, and ongoing scheduling, and performance management of Associates
● Ensure the Guest Experience is maintained by quickly and effectively resolving Guest complaints before they leave the restaurant
● Ensure all operating procedures, standards and controls are adhered to
● Respond to changing volume patterns – weather, community events
Required Skills:
● Proficient people manager with coaching experience and the ability to listen and respond effectively to concerns from both teammates and Guests
● Ability to understand complex business metrics and KPIs and recognize how they can be improved in the operation
● Ability to write reports summarizing restaurant and teammate accomplishments and status updates
● Strong interpersonal and communication skills for interacting with the restaurant teammates and Guests
● Proficiency in business software applications
● Knowledge of Point of Sale Systems and Restaurant Back Office Software
● Effective numeric, analytical and organizational skills
● Ability to work in a fast paced environment while balancing competing priorities