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Administrative Support Ii / Lab Information Clerk

Company

DynaLIFE Medical Labs
Address Calgary, Alberta, Canada
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-05-18
Posted at 1 year ago
Job Description
Major Functions And Responsibilities
  • Schedules appointments based a complex set of criteria such as length of testing, time of day, type of test ordered.
  • Provides support to Client Services by manages a large volume of calls though the patient appointment line
  • Provides general information to patients
Required Skills
  • Excellent interpersonal and communication skills with a focus on client service and public relations.
  • Flexibility to meet operational requirements including hours of work and location.
  • Good judgement/decision making ability in order to handle calls appropriately without direct supervision.
  • Ability to handle a large amount of work efficiently and effectively, given exposure to continual interruptions.
  • Presents a pleasant, professional manner at all times.
  • Strong team player with the ability to perform duties independently and professionally.
Required Experience
  • Minimum 6 months of customer service experience is required.
  • Experience in a call-center environment is required.
Minimum Qualifications
  • Basic knowledge of MS Office suite
  • Related post-secondary education (E.g. Medical Office Assistant, Unit Clerk)
  • Proficient in data entry
  • High School Diploma or equivalent
  • Knowledge of medical terminology and LIS
Other Information
  • DynaLIFE is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all job applicants please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the recruitment process.
  • As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed
  • The current shift indicated is subject to change due to operational requirements