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IT Technical Support Specialist Jobs in Ottawa Street, City of Ottawa, Ontario

Intermediate Specialist, It Support
By University of Ottawa At Ottawa, Ontario, Canada
Substantial knowledge and experience in a field related to university or scholarly research.
Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.
Five years’ technical support experience.
Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.
Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.
Knowledge of office software, to provide technical support and assist users.
Technical Support Specialist Jobs
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.
Technical Support Specialist Ii
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma: Bachelors or college degree in business and/or technical related field or equivalent experience preferred.
It Support Specialist Jobs
By EvenUp Inc. At Ottawa, Ontario, Canada
Provide remote support to employees for all computer and IT-related issues
Manage and maintain MDM for Mac, Windows, Android, and IOS devices
Manage and maintain LDAP/Azure Active Directory
Own and manage licenses and Saas accounts for various software applications, including Slack, Gmail, Office 365, 1password, Height, Notion, etc
Manage and maintain hardware (current and past employees). Keep stock, ship and receive company hardware, etc
Proven experience as an IT Support Specialist or similar role
It Support Specialist Jobs
By Bizerba Canada At Mississauga, Ontario, Canada
Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.
Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory
Manage computing hardware systems deployment and return process
Manage IT Asset Tracking for hardware
Utilize IT Case Ticket System to manage all inbound customer requests
Strong troubleshooting skills 3+ years
Technical Support Specialist Jobs
By Symplicity At Hamilton, Ontario, Canada
Work closely under the guidance and direction of our management team to learn Orbis systems and methods;
Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
Be a resource in the expansion and updating of our knowledge base resources;
Manage communication with institutions to ensure system access and timely updates;
Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;
Professional or co-op experience in software technical support;
It Provisioning & Support Specialist
By Indigo At Brampton, Ontario, Canada
Work Experience / Education / Certifications
Prepare and maintain all department documentation, including inventory and asset management
RDC & ODC Warehouse Management
Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%
Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA Measurement: 95%
Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures
Technical Support Specialist Jobs
By Adecco At London, Ontario, Canada
Qualifications / Skills / Experience:
Medical and dental benefits once qualified
Excellent written and oral communication skills.
Above average computing and navigational skills
Experience with ticketing systems is an asset
Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
It Support Specialist Jobs
By Modern Niagara At Hamilton, Ontario, Canada
Experience with remote support (e.g., helpdesk/service desk, PC, desk side, phone).
Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions to aid in troubleshooting.
Collaborate with teammates for maintaining a current knowledge base of best practices, issue resolutions.
4+ years experience in a Tier 2 desk support position.
Experience with desktop and server operating systems and back-end server support (e.g., setting up email accounts).
Experience managing service tickets from call to resolution in ITSM ticketing tools.
Technical Support Specialist Jobs
By Hire DigITalent Inc. At Guelph, Ontario, Canada
Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
4+ years of related experience as a Systems Analyst
Strong analytical, problem solving, and communication skills
Experience with functional design, configuration, deployment, and testing of enterprise software applications
Working knowledge in application servers, web servers, operating systems, web services, network, and web application architectural concepts
Technical Support Representative (It)
By John Brooks Company Limited At Mississauga, Ontario, Canada
Continuously improve technical knowledge and skills through ongoing training and professional development opportunities.
Configure, install, and manage corporate devices, including workstations, laptops, printers, phones, handheld terminals, and tablets.
Minimum of 3 years experience in a technical support role.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Patience and empathy when dealing with customers, especially those with limited technical knowledge.
Technical Support Specialist Jobs
By Infinity Solutions At Brampton, Ontario, Canada
We have a NEW requirement for a Technical Executive with one of our clients.
• Strong knowledge of Databases for both relational and NoSQL DBs (Oracle, Cassandra)
• Strong knowledge of Apache and Tomcat for both development and support
• Experience with File Transfer protocols (FTP, SFTP/SCP, HTTP/SSL, AS2, Connect: Direct, SMTP), PGP
• Experience with Globalscape EFT 8.x version and Automate BPA 11.x is an asset
• Scripting/Development skills with XML/XPATH, HTML, CSS, Shell Scripts
It Support Specialist (2023-1032)
By Closing the Gap Healthcare At Mississauga, Ontario, Canada
Experience in providing technical support in information systems
Demonstrated knowledge of Windows servers and desktop products.
Demonstrated working knowledge of current communications devices and protocols, and server and desktop technologies.
You are customer-centric in all things you do. Including building strong interpersonal and relationship-building skills.
Impeccable communication skills which include interacting with people across all levels, being adept in business writing, and being detailed in note-taking.
Provide telephone, email, and on-site support to users
It Support Specialist Jobs
By Steelcon Group of Companies At Brampton, Ontario, Canada
· Experience in administering windows servers, virtual environments, layered networks, using various management tools.
· Minimum of 5 years of professional experience in the IT field.
· Experience in administering a Microsoft 365 environment, that utilizes Exchange, SharePoint, and Teams.
Accommodation for applicants with disabilities will be made during the recruitment process when requested.
Paid time off / vacation
JOIN A TEAM WITH THE STRENGTH OF STEEL
It Technical Support - Level 1
By Cardinal Couriers At Mississauga, Ontario, Canada
· Ability to develop strong and positive relationships with staff, management, and clients.
· Identify and escalate issues requiring urgent attention to a higher level of knowledge,
· Minimum 3 years of experience in a related work environment
· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.
· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.
· Strong written and verbal communication skills required to communicate at all levels of the organization.
It Operations Support Specialist
By Radiant Systems Inc At Mississauga, Ontario, Canada
• Client: Proficient with Antivirus Software management and updates
• Manage the Manufacturing Support ticket queue (i.e. trouble tickets)
• Server: Working knowledge of computer room systems (UPS, HVAC, Fire Suppression, Redundant power, etc.)
• Strong technical aptitude and troubleshooting skills
• Must have excellent communication skills
• Certifications are not required
Technical Support Specialist Jobs
By Insight Global At Whitchurch-Stouffville, Ontario, Canada
- Experience resolving printer, network connectivity, and software issues for end-users
- Experience in working in a multi-site large enterprise environment
- Must have high level knowledge of Windows and Apple computing devices (mobile and desktop)
- Strong knowledge of PC hardware
- Ability to effectively interact with customers at all levels within the organization
It Support Specialist Jobs
By Mobis Parts Canada Corp. At Markham, Ontario, Canada
Solid time management skills and working collaborative in a small tight knit team.
Provide remote support for work from home users via chat, phone and email.
Manage, asset tag, track and maintain inventory of all IT assets.
3 year experience setting up and troubleshooting cabling, LAN, WIFI and WAN networking.
Exceptional troubleshooting and analytical skills (hardware, software, network, etc).
Experience with mobile phones and tablets (Apple and Android).
It Support Specialist Jobs
By fabric At Canada
Inventory management, experience managing the entire lifecycle of corporate owned devices: deployment, configuration, repurposing and proper decommissioning
Experience with Google Workspace, Zoom, O365, MDM, Access provisioning and management
Configurations and management of MDM tools/devices to assure proper security protocols are being met
Experience in a Remote-first IT environment
Provide IT Support Services for Fabric employees with technical issues via remote tools and ITSM solutions (Jira)
Document ticket resolution and write procedures for the Service Desk knowledge base
It/Is Technical Support Specialist I (Rft 1.0) [Von Canada]
By CareerBeacon At Halifax, Nova Scotia, Canada
Demonstrated knowledge and experience using change/problem management software, tools and processes.
Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
Builds and manages relationships with cross-functional team members and employees
Builds and manages relationships with vendors to ensure service quality.
Minimum of 2 years' experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
MCP, CCNA, A+ certification are considered assets.
It Support Specialist - In - Office (Contract)
By Tundra Technical Solutions At Calgary, Alberta, Canada

IT Support Specialist – In Office

It Support Specialist Jobs
By STACK IT Recruitment At Greater Toronto Area, Canada
2+ years of experience in a technical support role.
Experience with Windows 10, Mac OS, iOS, Android
Knowledge of hardware of PCs, mobile computing, and peripherals.
Hybrid Toronto, once a week in the office
Hours 9 am-5 pm. No on-call
Maintaining and monitoring O365, Azure Intune, AutoPilot, and general IT environment.
Senior Global Service Desk Specialist (It Technical Support)
By Teladoc Health At Toronto, Ontario, Canada
Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
Desktop software installation and troubleshooting for local and remote users
Keep peers and manager informed of trends, significant problems and delays.
Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
Technical Support Specialist Jobs
By Audioscan At Dorchester, Ontario, Canada
Technical certification or training (preferred)
· Create and maintain service bulletins and other knowledgebase articles
· Excellent customer service skills
technical certification or training (preferred)
Technical Support Specialist: 2 years (preferred)
· Provide technical customer support via phone/email/virtual
It Technical Support Specialist [Acadian Seaplants Limited]
By CareerBeacon At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
It Technical Analyst Jobs
By Allied Universal At Richmond, British Columbia, Canada
College Certificate or a combination of relevant experience and education
A strong track record of effective team and customer relationship management with a focus on teamwork and respect
Essential Job Duties And Responsibilities
Ad hoc duties or projects as assigned by the Manager IT.
Experience administering and assisting in the development of policies and training programs.
Expert Level skills with Microsoft Office Applications
Technical Support Specialist Jobs
By Acadian Seaplants At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
It Support Specialist Jobs
By Altis Technology At Calgary, Alberta, Canada
Time Management: Strong organizational skills to manage multiple tasks and prioritize effectively.
Data Management: Manage data retention, backup, and recovery strategies for Office 365 applications and Active Directory databases.
Problem-Solving: Excellent troubleshooting skills to diagnose and resolve complex technical issues efficiently.
Communication: Effective verbal and written communication skills to interact with both technical and non-technical stakeholders.
Team Player: Collaborative attitude with the ability to work within cross-functional teams and mentor junior team members.
Adaptability: Able to adapt to changing technology landscapes and learn new tools and techniques.
It Support Specialist Jobs
By Industrial Electric Mfg. (IEM) At Surrey, British Columbia, Canada
Advanced understanding of Remote Control/Management tools
Provide follow-up and follow-through support of reported incidents through our IT service management set of processes and tools
Provide PC asset management duties to maintain equipment through its lifecycle.
SCCM\Intune\Microsoft Endpoint Management configuration and administration exposure
Ability to follow critical processes for incident, problem, and change management.
Deliver a high level of customer support for IT services resulting in a positive user experience.
It Support Specialist Jobs
By Mahoney | CPAs and Advisors At St.-Paul, New Brunswick, Canada
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.
Strong knowledge of computer systems, hardware, software applications, and network fundamentals.
Medical and dental coverage; firm contributions to HSA
Short and long-term disability plan; life insurance coverage
Paid time off, plus nine paid holidays per calendar year
It Technical Support And Qa Testing Analyst
By Fatigue Science At Vancouver, British Columbia, Canada
Knowledge of SQL and database management
Able to work in a hybrid environment, with a combination of remote and in-office responsibilities at our Vancouver office
1-2 years of experience in a customer-facing technical support role
Excellent interpersonal and communication skills with a customer focus (You’re as comfortable around people as you are with technology!).
Strong analytical and problem-solving skills with a willingness to dig deeper into technical issues
Team player with a desire to learn to build skills and expertise (We’re keen to help you grow and succeed!)
Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Technical Support Specialist Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
General knowledge of IT infrastructure
General knowledge of SQL databases
Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Specialist II to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this could be the perfect job for you!

Technical Support Specialist II Job Skills:

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical problems
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Excellent problem-solving skills

What is Technical Support Specialist II Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Knowledge of Windows operating systems
• Knowledge of networking and security
• Knowledge of database systems

What is Technical Support Specialist II Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of Windows operating systems
• Knowledge of networking and security
• Knowledge of database systems
• Knowledge of customer service principles and practices

What is Technical Support Specialist II Job Experience?

• At least two years of experience in technical support
• Experience troubleshooting and diagnosing technical problems
• Experience working with customers in a technical support role
Technical Support Specialist II Job Respons