Technical Support Specialist Jobs

Good morning,

Hope you are doing well.

We have a NEW requirement for a Technical Executive with one of our clients.

Title: Technical Executive

Type: Permanent full time role.

Location: Toronto, ON

Please go through the details, if interested, do APPLY asap.

Note: If interested and wants to know more details, please do connect me on Linkedin. Or you can also let me know the roles

Skills Required:

• Degree in Computer Science, Information Systems, Telecommunications Technology, or related field preferred

• Strong knowledge of Databases for both relational and NoSQL DBs (Oracle, Cassandra)

• Java/J2EE, JSP, Rest/Soap, Spring boot, Web Services and WebLogic products

• Strong knowledge of Apache and Tomcat for both development and support

• App monitoring tools like HP Diagnostics, Dynatrace and site-scope

• Familiar with networking concepts: switching, routing, OSI network layers, firewalls, lbs at various layers

• Experience with File Transfer protocols (FTP, SFTP/SCP, HTTP/SSL, AS2, Connect: Direct, SMTP), PGP

• Experience with Globalscape EFT 8.x version and Automate BPA 11.x is an asset

• Scripting/Development skills with XML/XPATH, HTML, CSS, Shell Scripts

• Working knowledge and understanding of cybersecurity

• Ticketing systems like Service-now, Jira, Remedy

• Experience in billing and credit check is an asset

Roles & Responsibilities:

• Troubleshoot and resolve all incidents/SRs with defined SLAs

• Join Tech bridge to troubleshoot/resolve high priority incidents

• Lead the RCA investigation for all high priority incidents and ensure permanent remediation is implemented

• Provide 24x7 app monitoring and support

• Perform CM and RM tasks to deploy patches and new version to prod

• Keep all app documentations up to date

• Co-ordinate with IT teams, vendors and business partners, system/network infra team, app architects and developers, others to create and maintain high performance end to end prod solutions

• Assist and support dev team when required24/7/365 rotational on-call support

• Deliver effective and defect-free support (app, software and operations)

• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required

• Design, review, integrate app requirements (e.g. functional, security, integration, performance, quality, operations)

• Possession of effective change/incident/problem mgmt. discipline

• Excellent communication with vendors and business partners and be the liaison with other ITS teams.

if interested, do APPLY ASAP.

Regards

Srinivas