It Support Helpdesk Jobs in Burlington, Nova Scotia

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Example: Excellent verbal and written communication skills

College diploma, in Computer Science, or a combination of equivalent education and work experience required

5+ years' experience in an IT Service desk environment, and 2 years in a 2nd/3rd level support hardware/software

IT Service Desk - HelpDesk– Mandatory Skills

IT Service Desk - HelpDesk - Preferred Skills

Working with SCCM as well as providing end-user support for hardware and software issues

This is an on-site role

Excellent presentation, time management, and collaborating skills.

Stay abreast of trends in end-user support, management, technologies, sourcing, and other market trends

Focus on harmonization, SLA (Service Level Agreement) maturity, Maintenance agreements, root cause analysis via problem management and incident management

Manage and ensure compliance of IT solutions to both security and other regulatory requirements

Strong knowledge of ITIL framework and have managed transformation and ongoing operations of Retail and Office technology support.

Manage IMAC activities for all stores

Provide onsite support in the field for the remote managed services team

One years’ experience troubleshooting and resolving hardware, software and network connectivity issues in an end-user environment

Strong troubleshooting and problem-solving abilities

Strong listening, verbal, and written communications skills

Coordinate monthly IT billing approval requests and accounts payable notifications

Provide troubleshooting support and end-user training to staff for existing business-specific software

Good planning, organizational, and time management skills.

Server and user management, including OS installs, software installs, patching, and configuration

Broad base of knowledge and skills in network topology, infrastructure, and operating systems.

Deployment and configuration, PowerShell, system hardening, and security patch management

Familiarity with network configuration, reverse proxies, and web application server management

deployment and configuration, PowerShell, system hardening, and security patch management

Experience with Lenovo devices is an asset

Must be able to work on site (remote is not an option)

Minimum 2 years experience within a helpdesk environment

Must have strong customer service and communication skills

A+ certification is a must have

Able to prioritize and manage multiple assignments and projects

You have experience and education including…

What we can offer you:

•Comprehensive benefits package including dental, extended health care, life insurance and a health spending account

•A hybrid working arrangement – work from home and at our cool new office in Vaughan

•Documenting technical issues to build a knowledge base for future reference

Your mindset and skills include:

- Remote Monitoring Management experience

- Fantastic customer communication and management skills

- Virtual Machine Resource Management experience (Best Practice + Nicom added redundancy)

- Group Policy Management & Maintenance for local Active Directory / Domain Controller(s)

- Experience working with MSP (managed service provider)

- Experience working for an MSP (managed service provider)

Pick up, acknowledge, and resolve incidents and requests in a timely manner to users working both in the office and remotely.

Escalate high-priority issues to Team Lead and Senior Management.

Experience working with IT ticketing systems such as Manage Engine, Remedy, JIRA Service Desk, or Service Now

Fully document all troubleshooting steps and create knowledge base articles of resolutions.

Prioritize issues and work with Support Lead, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing escalations.

Learn new technologies and acquire new skills to cater to the changing demands.

Knowledge, Skills, and/or Abilities Required:

Manage IT asset inventory as required.

1-2 years of hardware, software (Windows 7/10), and end-user support experience

Demonstrate junior-to-intermediate internet working and troubleshooting skills.

A+ certification required and other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMs (Dell, Toshiba, Lenovo, HP, etc.) preferred.

Must be a self-starter who can manage multiple tasks concurrently.

Manage and maintain IT systems and databases

Assist with the development of IT policies and proceduresRequirements:

Previous experience in a similar role

Good knowledge of Windows server, MS Office, Active Directory and Exchange

Knowledge of networking and network security

Excellent communication and customer service skills

Have 2-3 IT support experience, corporate environment preferred.

Understand the requirements and demand of ExT and other VIP clients.

Excellent communication and customer service skills

Strong problem-solving and troubleshooting skills

Experience working in-person with clients.

Experience with administration of Active Directory, Exchange, and 0365 Suite.

A college or university post-secondary education in Computer Science, or equivalent job-related experience

Provides 1st level support for on premises & remotely connected staff

Support local & remote users via support tickets and documentation.

Manage software licenses and assign as needed

2 to 3 years of experience in a similar role

Strong customer service, organization, planning and execution skills

Perform additional duties or assignments as directed by management.

A minimum of 5 years’ experience support PC and laptop hardware and software in a corporate environment.

Excellent Technical Knowledge of PC and Mac and desktop hardware, including printers, scanners, and peripheral devices.

Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Actice directory environment.

Hands on hardware troubleshooting experience.

Excellent interpersonal, customer service, and communications skills via email, phone, and face to face required. Fluent in both English and Spanish.

Location : Calgary AB Canada ( Initial Remote )

•Minimum 3 + years’ Experience on programming languages such as C#, Java, Python & C++.

•Experienced and fully engaged in Software Development Life Cycle (SDLC).

•Experience in a technical role such as software engineer, solutions engineer, or similar.

•Azure Knowledge is an added advantage.

•Experience in production support and customer interaction

Contribute to the management of backup and restoration systems.

Oversee day-to-day administration of our Windows server environment, including Active Directory, DNS, DHCP, and associated applications.

Resolve network connectivity concerns, including VPN support.

Utilize imaging and deployment tools (similar to SCCM) to ensure uniform workstation and application deployment.

Develop and maintain comprehensive procedural documentation and user-centric issue resolution guides.

Present timely and innovative solutions to intricate problems.

MUST have recent A+ certification OR demonstrate expert PC support skills

This is a mid-level role for an experienced helpdesk/deployment technician

Work is assigned via ticket queues and verbally by the team manager

Provide studio users with in-person support as well as remote support over Teams

MUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year period

Candidates will be subject to technical screening by IT staff to verify these requirements

Minimum 2 years of experience in a technical support capacity.

Strong knowledge of computer hardware, software, applications, and network systems;

Skillful in troubleshooting technology-related problems in a busy working environment;

Experience working with Active Directory, DNS, DHCP, Roaming profile, VLAN, VPN, and Virtualization (vSphere, ESXi6.0/6.5);

Experience maintaining a ticketing and inventory system.

Excellent interpersonal & relationship building skills;

Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).

Maintain our self-service knowledge base to keep information up to date and relevant for employees.

Generate and analyze HR reporting, drawing useful insights and offering recommendations.

Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement

Outstanding attention to detail, analytical and organisational skills.

Excellent communication skills (written, verbal and interpersonal).

Support the IT Manager and Director IS/IT with administration tasks and participate in new technology investigations.

Essential Physical Requirement: Ability to lift 40 pounds and sit/stand for 8 hours

Strong communication and customer service skills in English.

Experience in technical support for Microsoft Office, Windows, Active Directory, and Office 365.

Significant experience in customer service.

Windows Certifications (MCSA, CompTIA A+) or other desktop certifications.

Proven analytical and problem-solving skills.

Good written, oral, and interpersonal communication skills.

Team-oriented and skilled in working within a collaborative environment.

College diploma or university degree in Computer Science and/or 2-3 years of work experience in the IT field.

One or more of the following certifications:

2-3 years of experience supporting computers, printers, mobile devices, and business applications.

Must-have skills/ experiences/ education/ designations:

Nice-to-have skills/ experiences/ education/ designations:

Work with stakeholders to manage problems.

SQL - Experienced in SQL, be able to debug

Post-secondary degree in Computer Science or related technical degree or equivalent experience is required

Experience working with databases and writing/debugging SQL

Experience working on a cluster/grid environment

Knowledge of HDFS, Yarn, Hive, Zookeeper, MapReduce

Experience with Monitoring Tools used to monitor stack

Knowledge of the following service and their operation: Kafka, Ranger, Knox

Implement and support scalable systems, cloud (both internal and external) based solutions within organization

Work on Big Data applications and implementations

Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

Microsoft Office 365 experience desired

3+ years of desktop support or other related experience

Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

Solve computer problems, and implement appropriate action/solutions

Arrange hardware repairs with the appropriate vendors

College diploma or university degree in a field related to Computer Science, or a suitable combination of education, experience, and training.

Excellent communication skills in English

Provide first level and second level support.

Create and execute test cases.

Assist the CTO coordinate day to day operations.

Strong ability to pick up new technologies quickly.

experience as onsite support engineer.

· Proven work experience as a

Job Title: Deskside/Onsite IT Support Engineer

Job Location : 1100 Gilmore Rd, Fort Erie, Ontario

The primary duty of the OSS

is to provide technical expertise & support in facilitating the smooth

7.Public Library software knowledge and experience is an asset.

2.CompTIA A+ and/or MCP (Microsoft Certified Professional) certification required.

3.One year of experience in an enterprise IT environment supporting Windows Desktop OS and Active Directory.

4.Experience with Windows and M365 suite.

6.Proven technical and end-user documentation writing skills.

8.Strong interpersonal and relationship-building skills amongst all levels of stakeholders.

Minimum 5 years experience in technical support management or a similar role.

Strong leadership, coaching, and team management skills.

Ensure the technical support team has the necessary skills and knowledge.

The required qualifications for the Help Desk Manager are:

Manage a team of technical support professionals to provide great customer service and resolve technical issues quickly.

Improve technical support services and make sure customers have a great experience.