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Customer Service Operations Specialist Jobs in Montréal, Quebec

Specialist Service Operations Jobs
By SITA At Montreal, Quebec, Canada
Identifier et documenter en permanence les enseignements tirés, les erreurs connues et les connaissances opérationnelles en vue d'améliorer les services ;
Lorsque cela est nécessaire, être joignable pour les escalades et le soutien, sur une base d'astreinte ;
Lorsque cela est nécessaire, effectuer les tâches assignées par roulement 24 heures sur 24 et 7 jours sur 7.
Connaissances et compréhension dans un ou plusieurs des domaines suivants : Système d'exploitation et applications des serveurs Windows ;
Installation et configuration d'applications et de logiciels pour l'utilisateur final ;
Capacité à analyser, à tirer des conclusions et à créer des solutions aux problèmes complexes des clients ;
Customer Service Specialist Jobs
By SITA At Montreal, Quebec, Canada
Analytic skills: ability to build and structure an analysis, manage trending, detect patterns;
Manage the overall customer relationship through regular service review meetings as per the plan of engagement defined for the respective customers;
Manage the customer satisfaction and ensure all customer feedback is addressed to improve and develop customer loyalty;
Coordinate and contribute to user workshops to validate customer requirements and to confirm technical specifications in cooperation with other expert teams.
Proven experience in multi-country, multi-disciplinary, multi-cultural organisations, or projects is a plus.
Good presentation and communication skills, both verbal and written;
Business Operations Specialist, Communications (Customer Identity)
By Okta At Canada
Identify and execute operational improvements to increase efficiency and responsiveness across the organization through process improvement, project planning and stakeholder management
Previous experience working in a remote/distributed environment
Manage information architecture for CIC Engineering content & communications
Help develop and manage documentation of departmental policies, processes, and initiatives related to business continuity, travel, and engagement
Excellent verbal and written communication skills
Analytical problem solving and process improvement skills
Business Operations Specialist, Learning Programs (Customer Identity)
By Okta At Canada
Identify and execute operational improvements to increase efficiency and responsiveness across the organization through process improvement, project planning and stakeholder management
Previous experience working in a remote/distributed environment
Operationalize and manage the associated learning programs
Help develop and manage documentation of departmental policies and processes related to training and development
Partner with multiple groups to improve onboarding and training experiences for new team members
Excellent verbal and written communication skills
Airbus Canada - Retrofit Coordinator – Customer Service Procurement – Sourcing Operations (Pmrs)
By Airbus Protect At Montreal, Quebec, Canada
You show excellent communication and presentation skills combined with a proven experience in stakeholder management
You have a first working experience in Procurement, Customer Service or Supply Chain
You have strong knowledge of G Suite and other current key IT applications (ideally Skywise, SAP RPR or SAP ABC, ...)
Enrichir et répondre aux besoins des clients internes à l'acheteur stratégique respectif pour l'approvisionnement conformément aux politiques d'approvisionnement PMR
Renforcer la collaboration et les relations entre les parties prenantes internes et les acheteurs Px
Recueillir des catalogues de prix pour l'année + 1
Customer Service Specialist Jobs
By Salem Seats At Canada
Building and maintaining strong relationships with clients through effective follow-up and relationship management.
Exceptional organizational skills with the ability to manage and prioritize multiple tasks effectively.
Demonstrating excellent phone etiquette and communication skills to engage with clients professionally and persuasively.
Excellent communication skills, both verbal and written.
Previous experience in sales or customer service roles
Conducting outbound cold calls to potential clients to promote our company and onboard clients
Customer Service & Logistics Specialist
By Expresco Foods At Montreal, Quebec, Canada
Comply with the company's regulatory requirements and operational procedures to ensure a high standard of food safety and quality.
Ensuring product quality and safety, and meeting SQF program requirements during assigned tasks.
Minimum 1 to 3 years of experience in a similar role.
Food industry experience, an asset.
Basic knowledge of Excel & Word.
Personable with good quality communication skills.
Customer Service Specialist Jobs
By Summit Search Group At Greater Calgary Metropolitan Area, Canada
· Troubleshoot and liaise with HO to rectify any customer experience issues.
Clinical Customer Service Specialist – Medical
Please submit your resume to [email protected] for immediate consideration.
Specialist, Service Operations Jobs
By SITA At Montreal, Quebec, Canada
Previous NOC experience is strongly preferred, extensive experience in all aspects of technology outages and stakeholder management
Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact
Knowledge of Microsoft server operating systems and Cisco network devices
ITIL, networking & server certifications preferred; Microsoft Azure, Cisco, RedHat certification nice to have
Knowledge of complex IT/Network systems and/or application/system support domain
Strong customer service focus, with the ability to communicate among highly technical teams.
Service Operations Specialist Jobs
By Experience AI Solutions At Canada
Carry out incident and problem management support to the highest standards, coordinating with appropriate resolver groups for swift resolution.
Supporting senior team members in management reporting and day-to-day task coordination during the absence of the Lead Engineer.
· Aptitude for building relationships with peers, management, clients, and company leadership.
· Strong organizational skills to manage team activities and take ownership of issues until resolution.
· Strong experience with NSXT, NSXV or VMware data center environments.
· At least one of the following recognized industry certifications: VCP-DCV OR VCP-NV, PCNSE/PCNSA OR NSE7/4, CCNP.
Customer Service & Acquisition Specialist
By InAltum Maritime At Moncton, New Brunswick, Canada
The ability to work well in groups while also achieving individual goals (bonus points for leadership experience/abilities!)
Experience playing team sports (former athletes tend to feel right at home and perform well in our industry!)
(bonus points for leadership experience/abilities!)
Product/service knowledge and marketing materials
Confident communication skills and the ability to strike up conversations (Bilingual / Multilingual people are encouraged to apply!)
Experience working with customers (ie: hospitality, retail sales, customer service, fundraising, volunteering, etc)
Customer Service Specialist Jobs
By Sumeru Inc At Moncton, New Brunswick, Canada
• Notify management of increasing trends, unusual activity, or repeated activity.
• Any Business or IT education is an asset
• Working knowledge of computers and business standard programs: Microsoft Outlook, Office etc.
• Customer Service and interpersonal communication skills are required
• Ensure adherence to company policies, client policies, and legal requirements
Helpdesk Agent (Canada)- Voice & Non-voice process
Account Specialist, Customer Service
By Ansell At Cowansville, Quebec, Canada
Partner with the field sales team to oversee and manage the customer experience.
Manage the customer’s lifecycle in an assigned portfolio from both our Industrial and Healthcare divisions.
DEC and/or equivalent work experience
Oracle, Salesforce, or CRM experience.
Excellent interpersonal communication skills: ability to handle customers with patience and diplomacy.
Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers.
Customer Service Specialist Jobs
By Puddle Pool Services At Ottawa, Ontario, Canada
● Extended health and dental benefits package
● Have basic maintenance skills and expertise in pool systems, maintenance, and repair.
● 2+ years of labor or customer service experience
● Competitive pay and bonus structure
● TONS of growth and advancement opportunities
● Incredible team culture and events
Customer Service Specialist (Fyidoctors)
By BCJobs At Kamloops, British Columbia, Canada
A comprehensive benefits package that includes outstanding optical coverage
Upholding excellent customer service standards using your charisma and problem-solving skills
Ideally, you will have customer-facing experience, preferably in a retail environment
You don't need any Optical Industry experience, just a passion for making a difference in people's lives.
Rapid and continued growth, ensuring a constantly challenging and rewarding environment
A workplace culture that fosters a sense of collaboration
Customer Service Specialist (Fyidoctors)
By BCJobs At Victoria, British Columbia, Canada
A comprehensive benefits package including outstanding optical coverage (two free pairs of eyewear each year!)
Upholding excellent customer service standards using your charisma and problem-solving skills
Ideally, you will have some customer-facing experience
A desire to learn and grow your skills
You don't need any Optical Industry experience, just a passion for making a difference in people's lives.
Excellent wages including quarterly bonuses
Customer Service Assistant, Operations
By Bison Transport Inc. At Winnipeg, Manitoba, Canada
Proven communication and time-management skills
Prior Transportation, and/or Logistics experience is an asset, but not a must
Sound analytical and critical thinking skills
Decision making and organizational skills
Strong customer service and relationship-building skills
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Customer Service Specialist Jobs
By Randstad Canada At Waterloo, Ontario, Canada
Excellent time management and organizational skills
Competitive annual salary ranging $55,000-60,000 depending on experience
Previous experience in customer service field. Experience in automotive or manufacturing industry is an asset.
Excellent written and oral communication skills
Proficient with Microsoft Office Suite, with excellent knowledge of MS Excel
Previous experience with EDI system is an asset
Customer Service Specialist Jobs
By Nutra Holdings At St John’s, Newfoundland and Labrador, Canada
Manage email requests in a highly personalized manner aligned with SOPs
·Knowledge in the sports nutrition industry
Execute company procedures regarding customer service.
Resolve customer conflicts and handle escalation procedures.
Assist with training of future customer service specialists.
Provide information and answer any customer questions about our products via email, chat & telephone.
Customer Service Specialist Jobs
By Experis India At Markham, Ontario, Canada
2-3yrs of Customer Service Experience.
This will involve contacting customers, reconciliation of accounts to determine possibly misapplied previous payments.
Work with internal team collecting previous correspondence with customers.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Customer Service Specialist Jobs
By Accu-staff Resource Systems Enterprises LTD At Windsor, Ontario, Canada
Previous experience in customer service, preferably in a technology or software company.
Strong verbal and written communication skills with the ability to explain technical solutions to non-technical customers.
Excellent problem-solving and analytical skills with the ability to troubleshoot and resolve customer issues effectively.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Be a part of a dynamic organization
Work with a great team
Customer Service Capabilities Specialist
By Unilever At Toronto, Ontario, Canada
Undergraduate degree in Supply Chain Management, Logistics, Business-related field or relevant work experience
2+ years of Customer Service experience; Strong working knowledge of the Order to Cash process
4+ years of Unilever experience
You love the power of data and will support the team in various reporting and analytics and insight scenarios.
Deep technical understanding of SAP
Ability to understand the technical details and be able to provide an overview of those details to a non-technical audience
Customer Service Specialist (English And Mandarin)
By EQ Bank | Equitable Bank At Toronto, Ontario, Canada
Demonstrated front line customer service experience (for a minimum of 12 months) in finance or mortgage industry
Recognize appropriate retention triggers for renewal and refinance opportunities
Knowledge of commercial and residential lending products, related legal terminology and provincial and federal legislations
Exceptional interpersonal and communication skills – written and oral
Strong active listening skills with the ability to engage with the customer
Previous experience with Home Equity Line of Credit (HELOC) product

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for a Customer Service Operations Specialist to join our team and help us provide exceptional service to our customers. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

Overview Customer Service Operations Specialists are responsible for providing customer service and support to customers. They are responsible for resolving customer inquiries, complaints, and problems in a timely and efficient manner. They must be knowledgeable about the company’s products and services, and be able to provide accurate information to customers. Detailed Job Description Customer Service Operations Specialists are responsible for providing customer service and support to customers. They must be able to answer customer inquiries, resolve customer complaints, and provide accurate information about the company’s products and services. They must be able to handle customer inquiries in a timely and efficient manner. They must be able to provide customer service in a professional and courteous manner. They must be able to maintain customer records and provide customer feedback to management. Job Skills Required
• Excellent customer service and communication skills
• Ability to handle customer inquiries in a timely and efficient manner
• Ability to provide accurate information about the company’s products and services
• Ability to maintain customer records
• Ability to provide customer feedback to management
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of Microsoft Office Suite
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of Microsoft Office Suite
• Ability to work in a fast-paced environment
• Ability to multi-task
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of Microsoft Office Suite
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service operations role
Job Responsibilities
• Answer customer inquiries in a timely and efficient manner
• Resolve customer complaints and provide accurate information
• Maintain customer records and provide customer feedback to management
• Provide customer service in a professional and courteous manner
• Follow customer service policies and procedures
• Monitor customer service performance and provide feedback to management
• Assist with customer service training and development