Visitor Services Supervisor - Maintenance

An interesting role responsible for the maintenance needs and health & safety compliance the Brodie Castle & Estate portfolio that encompasses, Historic Listed buildings, modern visitor centres, tenanted dwellings, Holiday Cottages and estate infrastructure. This requires an organised individual with understanding of facilities management and practical maintenance skills. Experience of supervising contractors, managing budgets and small projects, and setting up safe, risk-aware working environments is essential. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Achieve high standards of maintenance and presentation for estate buildings and infrastructure

• Manage our preparedness for emergencies, including the testing and maintenance of fire, security and emergency lighting systems and equipment, plus the induction of staff in response procedures.
• Maintain comprehensive documentation of our compliance routines and report on these as required.
• Ensure all customer touch points of bins, car parks and back of house areas are kept to an excellent standard. Take a lead in ensuring compliance with health and safety, security, managing risks and establishing safe systems of work
• Substantial experience in a wide range of maintenance/DIY tasks, including practical skills in basic plumbing, electrical, joinery and grounds-keeping.
• Operate fit-for-purpose workshop and storage facilities, including maintaining and servicing tools, equipment, vehicles, and other estate plant.
• Contribute to cyclical reviews and audits of our risk assessments and emergency processes, and progress with identified actions.
• Degree or vocational qualifications in a relevant discipline, like facilities management, building work, project management or health and safety.
• Strong organizational, forward planning and multi-tasking skills with an ability to prioritise and respond to emergencies.
• Computer literacy, including email, internet, word-processing, spreadsheets and online Microsoft finance and HR systems. Desirable
• Conduct planned and dynamic risk assessment of maintenance tasks, for staff and contractors, adhering to the properties’ safe working procedures and reducing the likelihood of incidents or accidents.
• Lead a motivated and effective maintenance team, through task-setting, performance management and personal development. Recruit and support volunteers, work placements and apprenticeships.
• Monitor and manage the control of access to areas or activities that may pose a danger to staff, volunteers or visitors. Provide effective financial, people and project management
• An appreciation for the work and mission of the National Trust for Scotland.
• Experience of being a key-holder with out-of-hours duties in a work environment.
• Develop and deliver projects to make a step-change in our properties’ maintenance, conservation, environmental and visitor experience standards. Work in line with CDM regulations, as required.
• Awareness and interest in heritage buildings or landscape conservation.
• Prepare COSHH assessments and the safe management of chemicals.
• Driving license and competence with off-road and winter driving, use of trailers and ATVs.
• Work closely with Head Gardner to ensure all vehicles and equipment on site are fit for purpose and compliant with all H&S practices and compliant with Vehicle laws.
• Responsible for the appointment, co-ordination, and supervision of qualified works contractors on site.
• Experience of designing and executing projects.
• Champion environmentally responsible practices to minimize our wastage, carbon footprint and impact on the landscape. REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Essential
• Excellent interpersonal communication skills with experience of engaging with a variety of audiences, including colleagues, contractors and the public.
• Enable visitor centres and parking facilities to open all year round through proactive cold weather planning, e.g. gritting walkways, access roads and car parks.
• Monitor staff exposure to vibrating work equipment and test machinery in line with the Trust’s Hand Arm Vibration Syndrome (HAVs) policy.
• Experience of leading, managing, and motivating staff and/or volunteers.
• Work closely with Head Gardener on joint initiatives within the wider landscape and path network, including tree management and maintenance of paths, fences, and other estate infrastructure.
• Work within agreed budgets, negotiating costs with external contractors, ordering goods and services, and monitoring spend to ensure efficient use of charitable resources.
• Undertake duty management and first aid cover as required, including occasional weekend working.
• Manage and deliver an annual programme of planned preventative and reactive maintenance, to time and budget, with priorities set through systematic conditions monitoring. Property assets include: o Brodie Castle, Playful Pavillion, Playful Garden structures, Adventure Playground, car parks and surrounding landscapes o Residential tenanted property o 4 Holiday lets o Bird Hides, Agri shed, Gardeners Bothy and buildings o Sewage treatment facilities and Septic Tanks
• Provide out-of-hours emergency cover for the visitor centre and wider estate, including responding to alarm calls.
• Work with estate tenants and regional rural surveyor to ensure that residential properties meet relevant condition compliance standards.
• First Aid certification (or willingness to train and use).
• Experience of risk management and championing health and safety at work.