Technical Business Analyst Jobs

• % of Travel: 0-10%
• Job Available to: Internal & External
• Job Type: Full-Time
• Position Type: Non-Union
• Department: Information Services
• Location: Calgary, Alberta
• # of Positions: 1
• Country: Canada

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.

PURPOSE OF POSITION:

In the role of Specialist Business Systems for the Information Services (IS) Crew Management Systems team, the BA will work with our internal business partners to understand their business processes and design and implement successful IT infrastructure solutions that meet the business needs and align with the overall company strategic goals. Managing the systems used in order to crew our trains is a critical component of ensuring our Precision Scheduled Railway (PSR) operates efficiently and effectively.

POSITION ACCOUNTABILITIES:

• Collaborate with technical support in troubleshooting of incidents or defects that arise in Crew Management applications and ensure a timely resolution. Lead or participate in cross functional teams involved in issue resolution, ensure that partners/stakeholders are kept advised of status;
• Participate in the design, development and maintenance of custom-built functionality and interfaces for SAP and other Applications and work with other developers in this area.
• Apply a variety of techniques to elicit and gather business and user requirements from stakeholders. Understand business issues and opportunities. Analyze and define both the “As Is” and “To Be” business processes and perform a gap analysis. Contributes to estimates for the business analysis effort based on scope and complexity;
• Contribute in the development and execution of implementation plans for business process and organizational changes;
• Comfortable working on multiple projects and tasks simultaneously
• Identify and communicate issues or risks impacting the scope or plan;
• Performs testing to ensure quality of the end product
• Ensure the operating efficiency of existing application systems;
• Collaborate with support team members to ensure effective implementation of solutions;
• Supports assessment of data integrity/quality, preparation, and validation of data between varied systems both on-prem and in the cloud
• This role requires participation in a 24 X 7 on-call support rotation.
• Performs investigational analysis to provide recommendations on solution design feasibility proposed by vendor functional consultants
• Enforce adherence to best practices for enhancements and support; ensure adoption and adherence to defined support processes (e.g. incident management, change management, etc.);
• Participate in the definition and validation of solutions ensuring that business needs, goals and objectives are met;

POSITION REQUIREMENTS:

• Experience with using testing methodologies, platform standards, software development process/life cycle (agile and waterfall);
• Prefer University Degree in Computer Science, Information Systems, Engineering, Science, Commerce/Business Administration or equivalent practical experience;
• Experience with release management processes
• 2 or more years’ experience in business analysis including diagnosing, isolating and debugging software problems.

NICE TO HAVE:

• Experience in application support tools preferably including ServiceNow

WHAT CP HAS TO OFFER :

• Employee Share Purchase Plan
• Performance Incentive Program
• Competitive company pension plan
• Annual Fitness Subsidy
• Flexible Work Environment
• Part-time Studies Program
• Flexible and competitive benefits package

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Reference check
• Criminal history check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").