Team Manager - Hr & Payroll Services-Tes

Join our team
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.
Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.
As a Payroll Team Manager you will provide leadership, direction and coaching to a team of Payroll professionals who are responsible for providing Payroll service support and/or the processing of employee transactions.
Here’s the impact you’ll make and what we’ll accomplish together

• Provide day-to-day coaching, direction and leadership including real-time management of resources, performance management and development, facilitating team meetings, escalation resolution and response.
• Communicate and implement strategic direction developed by the leadership team.
• Development of process documentation in a format usable and understandable by business areas and TSSI Payroll systems support.
• Implement and track appropriate performance objectives and measures to support team member and customer satisfaction while maintaining operational excellence and effectiveness.
• Leverage knowledge of Payroll policies and processes to analyze business effectiveness and implement improvements.
• Focus to achieve customer experience and operation excellence.
• Manage and maintain relationships with numerous internal stakeholders to ensure coordination of support issues and excellent customer service.

Qualifications
What you bring

• Strong investigation, analysis and problem solving skills.
• Strong working knowledge of Peoplesoft and proficiency in MS Office.
• Time management and organizational skills.
• Post-secondary diploma / certification
• Leadership skills with an ability to work in an environment of shifting priorities and tight deadlines.
• Communication skills both verbal and written.
• 3–5 years of supervisory and functional experience with strong systems knowledge (specifically PeopleSoft).
• Strong understanding of TES Customer Payroll and benefit policies, procedures and collective agreements.
• Ability to develop and coordinate work plans and resources.

Great to have

• Business Administration or HR Management (certificate, diploma and/or degree)

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and serve our communities. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.