Team Leader, Hr Services, Bcehs

Team Leader, HR Services, BCEHS

PHSA Corporate

Vancouver, BC (Hybrid / Remote Options Available in BC Canada)

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Team Leader, HR Services reports to the Executive Director, works in a matrixed human resources environment, and is accountable for leading and supporting a cross-functional team of Human Resources (HR) generalists and specialists including those in Labour Relations, Safety and Prevention, and Disability Management to support the assigned agencies and programs of PHSA. As a member of the portfolio’s senior management team, the Team Leader is the key contact with senior operational leaders and works in concert with their HR Executive Director to cultivate relationships with those that HR partners with and serves. The Team Leader drives shared goals; ensures a focus on service, collaboration and integration; provides expert counsel and guidance; enhances capabilities by enabling, supporting and sustaining change; and facilitates solution-based decision making in a complex and evolving unionized work environment in order to provide high quality, timely and adaptable strategic HR business services. Seeks meaningful connections and builds effective relationships; utilizes considerable leadership, creativity, problem solving, and communication skills including persuasion and negotiation; ensures effective labour management relations; and liaises with local union representatives in a consultative approach.

The Team Leader recruits staff, assigns work and coordinates action plans, mentors, coaches and engages staff, actively supports employee development, and provides real-time feedback. Evaluates individual and team performance, investigates and resolves work issues, and collaborates with the Executive Director in the discipline and termination of staff. Develops and manages a budget, monitors and approves expenditures, and ensures fiscally responsible use of resources. Participates in the development and implementation of policies, procedures and programs; manages the planning, implementation and evaluation of projects and process improvement initiatives to deliver on business goals and to align HR practices with the overall goals and objectives of PHSA.

What You’ll Do

• Operates as a change agent, both as an HR team leader and a senior-level business partner, and builds organizational capacity to enable effective and sustainable change. Leads and/or provides input into the development and implementation of quality improvement programs and employee experience initiatives.
• Functions as a member of the portfolios senior management team(s), provides leadership and expert advice based on business acumen and effective HR practices and processes. Fosters and leverages strong relationships with operational partners, colleagues, various levels of leadership, communities of practice, and others including local union representatives in the planning, implementing and assessing of strategic goals, objectives and operational plans for the assigned portfolio in order to achieve results and positively influence the patient and employee experience.
• Leads the day-to-day operations of a cross-functional professional team within a collaborative and service based framework that provides consultation on a variety of HR issues including labour relations, workplace health, recruitment and retention, compensation, change management, and organization development. Determines current and immediate business needs, monitors status of work in progress, coordinates action plans, responds to changes in operational partner needs, assigns work and shifts resources, facilitates connections within and across programs, and coordinates priorities with the Executive Director to support organizational operations, initiatives and business plans.
• Support the HR Wellness & Recovery Department within HR Services.
• Leads a strategic and proactive team by ensuring knowledge of PHSA’s overall mandate and the portfolio’s challenges and goals; working with operations to anticipate problems, determine and evaluate options, and deciding on courses of action, and committing to an integrated and seamless service delivery model; collaborating with other HR team members, specialists and communities of practice for consistency, standardization, best practices, contract interpretation and evaluating risk. Adapts practices and jurisprudence according to portfolio and situation while still complying with collective agreements, arbitration decisions and legislation. Ensures that self and team make the appropriate connections and engages with centralized specialists when required.
• Coordinates and monitors requests for vacation, leaves of absences and sick time; approves team’s individual expenses within designated amounts and policies; and develops and monitor’s designated budget.
• Models and fosters a safe and supportive team environment that exhibits authentic and sincere behavior based on trust and mutual respect. Recruits and hires staff by identifying vacancies, interviewing applicants, determining suitability, and making hiring decisions. Supervises staff, encourages open dialogue and cooperation, and continuously evaluates individual and team performance. Investigates work and staff issues, clarifies roles and outlines expectations, provides feedback and addresses issues in real-time, determines educational needs and creates learning plans, and makes discipline and dismissal decisions in consultation with Executive Director.
• Builds a solutions- and knowledge-based agile team by coaching and mentoring, creating space for growth and expression of differing viewpoints, guiding key behaviours and strategies, facilitating cooperative decision-making and exploration of new approaches, supporting staff with identifying business needs and root causes, seeking out information from various sources, as well as learning from others and supporting excellence through knowledge, skills and increased competencies. Supports team members to define shared and individual goals, resolving issues and removing barriers, meeting target dates and ensuring alignment of team goals with PHSA HR workforce strategy.

Qualifications

What you bring

• A level of education, training, and experience equivalent to Bachelor’s degree in Human Resources or a related discipline plus seven (7) to ten (10) years’ of related human resources experience in progressively more senior roles, preferably in a healthcare environment, including a minimum of three (3) years at a leadership level.
• Solid knowledge of current standard human resource practices, legislation, and applicable collective agreements. Demonstrates the LEADS competencies. Models a commitment to service and being a strategic business partner. Leadership skills within a collaborative framework that includes the ability to motivate, develop, evaluate, and supervise staff. Superb analytical and real-time conflict resolution skills and able to problem-solve within a global perspective. An accomplished communicator and active listener able to facilitate, negotiate, mediate and influence others in achieving shared business objectives. Demonstrated ability to build strong, positive relationships and effectively work with various stakeholders and colleagues/staff in a consultative and collaborative manner. Proven ability to perform effectively in a complex, changing unionized environment. Demonstrated ability to lead/support change. Ability to establish courses of action for self and others. Commitment to the value of continuous learning. Demonstrated ability to respond to the needs of stakeholders supported by an acute awareness of the impact of actions. Excellent organizational and time management skills including the ability to plan, prioritize, and meet deadlines. Ability to use related equipment including HR information systems, word processing, spreadsheet, database and internet tools.

Skills & Knowledge

• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-time

Salary Range: $96,429 - $138,617 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 2955 Virtual Way #302, Vancouver, BC V5M 4X3 or Hybrid / Remote in British Columbia

Closing date: Applications accepted until position is filled

Hours of Work: 0800-1600 (Monday to Friday)

Requisition # 144548E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What We Do

The Provincial Health Services Authority (

Learn More About PHSA And Our Programs

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.