Senior Technical Business Analyst

TRADER Corporation is a trusted Canadian leader in online media, dealer, and lender services. The company is comprised of AutoTrader.ca, AutoSync, and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest-growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion, and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage, and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle, and power sport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..

We are looking for a Senior Technical Business Analyst for the largest automotive marketplace in Canada.

Summary of Job:

• Providing critical technical support, to detect, troubleshoot and resolve issues 24/7.
• Understanding business and user needs, documenting requirements, and translating them into proper business and functional requirement specifications.
• A technical role providing development, administration, and maintenance of critical business systems.
• Developing or modifying procedures and processes to provide solutions to both complex and basic requirements, processes, and problems, taking into consideration the project scope and budget, and the form of the desired results.
• Working closely with external 3rd party vendors, ensuring timely delivery of new features and updates to systems including AVUS, Great Plains, and related systems.
• Ensuring successful completion of every assigned project, ensuring all stakeholders' objectives are met. Acting as an SME on Finance related software and systems. Able to act as Project Lead, overseeing decision making, signing off authority during project Go/No-Go points.

Key Areas of Responsibility:

Technical Analysis:

• Contribute and define project requirement scope and objectives.
• Analyze Stakeholder and User needs to obtain and document business requirements, and product and process specifications.
• Create technical solution designs and specifications.

Business Systems Knowledge:

• Act as an SME, with excellent knowledge of applicable business processes, systems, and industry requirements, proficient to recommend and present business or system solutions.
• Review change requests and track the effect of requirement changes and communicate to all stakeholders.
• Create and manage functional application requirements and their traceability.
• Assess risks associated to change requests.

Stakeholder management:

• Provide input on product/service development (SLA)
• Work with Stakeholders, users, and development teams to achieve the most effective solutions.
• Communicate the deliverables and related schedules.
• Manage Stakeholder expectations of product features and functionality.

Quality Control:

• Design, control, and support QA requirements
• Design and document Test Plans covering IT, UAT, Pilot, and Post Deployment
• Responsible for defect capture and resolution to minimize re-work after deployment.
• Create test cases for different phases of the project.
• Document defects, reports, and ensure remediation.

Technical Documentation and Training:

• Work with the Stakeholders in the UAT and Pilot releases
• Participate in the development of User Guides and Release Notes
• Provide Stakeholders with complete Training materials.
• Assist with training Users on the new functionalities and following up on feedback.

3rd Party Vendor Management:

• Responsible for communication with the various external Vendors
• Co-ordinate new features, controls, and system design
• Ensure unit testing and appropriate QA is performed.
• Schedule and co-ordinate releases at appropriate business times

Technical Support:

• Recommend strategic and tactical approaches to different solutions.
• Responsible for Level 2 & Level 3 support for all AVUS & Great Plains applications
• Minimize support requests by providing appropriate tools to allow Stakeholders to work autonomously.

Job Requirements:

Education, Experience, and Technical skills - required (R), preferred (P) or asset (A)

• Relevant experience in an IT-related domain (R)
• Proven ability to resolve critical Major Incidents (A)
• Strong technical knowledge of major financial systems (A)
• Excellent technical understanding of industry-standard applications (A)
• 8+ years’ experience in a Technical Business Analyst role (R)
• Knowledge of Finance and Accounting practices (P)
• University Degree in a relevant field, or equivalent experience (R)

Required Soft Skills and Competencies

• Analytical focus and attention to detail
• Proven stakeholder management skills
• High-level understanding of system integrations and architecture
• Strong Customer First focus
• Ability to communicate with different audiences; both technical and non-technical
• Passion for troubleshooting
• Excellent communication skills; both written and verbal
• Strong team player

What’s in it for you…

-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

-We provide discounts to nationwide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

-Gym discounts

-Local in-office free gyms

-Employee and Family Assistance program

-Weekly virtual wellness events

-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.

-Conferences & training budget

-Regular internal training programs

Financial planning

-Let us help you invest in your future with a 3% matching towards your pension and multiple forms of income protection.

Competitive salary

-Annual bonus structure

-3% CPP matching