National Customer Business Manager - Loblaws & Shoppers Drug Mart

Job Location: Toronto, Ontario

This position is remote, but preference is for the role to be based in the Greater Toronto Area as you will be working closely with the customer at their Toronto offices.

Company Description:

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

The National Customer Business Manager will lead all facets of business planning and management on the confection/spreads desk at Loblaws and Shoppers Drug Mart. In this role, you will make an impact by working with existing company strategies and policies with an opportunity to develop new strategies to optimize Ferrero Canada distribution, display, and promotion across all banners. We are looking for someone with an entrepreneurial spirit, looking to build successful everyday/seasonal programs to drive Ferrero sales, market share, and profitability. You will also be accountable for building annual strategic customer plans to deliver superior results against net sales and sales fundamentals objectives.

Key Responsibilities:

• Establish and propose volume expectations for prescribed period; develop and propose budget to achieve business results
• Work with other Ferrero head office departments to ensure high level of integration within the sales organization - Supply Chain, Trade Marketing, Shopper Marketing, Category Management, Customer Service and the Field Sales team
• Employ the tools and practices of: Fact Based Selling, Category Management, ROI analysis to fuel profitable top and bottom-line growth
• Execute strategies to maximize profitable trade promotional activity (i.e. Flyer Ads, Display, Customer specific promotional activities)
• Develop and communicate sales initiatives to Field Sales team in order to achieve optimal execution at store level
• Identify and communicate competitive activity / strategies and counter these with effective deployment of the tactics listed above
• Develop superior customer contacts across Loblaw Companies Limited (LCL) departments and levels of management
• Weekly/Monthly forecasting, trade & deduction management
• Identify opportunities, gaps, and risks and translating these into recommendations to drive volume and profit

Who we are looking for:

• Superior business analytical skills - use of data to drive product and pricing strategies and their impact to production forecasts
• Demonstrated experience building and maintaining sales plans, budgets, and fiscal management
• Show a passion for moving the business forward and be able to build and influence both internal and external relationships
• Bachelor’s Degree required
• Strong financial acumen - Understanding of P&L and revenue growth to optimize customer strategies and management of trade funding
• Passion for winning and delivering beyond expectations
• 5 years of experience working in a Sales role within CPG, serving major/national accounts; Loblaws/Shoppers Drug Mart experience is a plus

Diversity Statement:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero North America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Accommodation:

Ferrero Canada will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the HR Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.