Learning And Development Consultant

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

About the Position:

Join one of the top acquiring firms as a Learning & Development Consultant! We are seeking individuals who are passionate about adult learning, supporting the learning journey of others, and applying proven methodologies to ensure that learning sticks. In this role, the L&D Consultant will be responsible for developing instructional materials and collaborating with staff in the deployment planning process. It is expected that this consultant will bring critical thinking skills to suggest innovations in the development process.

Reporting to the Senior Manager, Training Operations, you will primarily design and develop training solutions related to the implementation of a new ERP system being rolled out throughout Canada, in multiple modalities. You may also be asked to deliver some training sessions and/or provide deskside support to the end users.

Role Description & Responsibilities:

The Learning & Development Consultant serves an integral function to enable adoption of this key initiative. Your knowledge of insurance, skills and expertise in systems transformation, and technical aptitude will deliver successful outcomes for our employees.

Primary Responsibilities:

· Design and develop learning content for the MGA Canada ERP project workflow and process

· Collaborate with business leaders, business users, and the TechOps Learning & Change team to conduct training sessions as part of this ERP deployment

· Collaborate with IT Staff to set up training environment e.g., test data, training scenarios, etc.

· Work with the business and the Training Operations team to define and execute key learning objectives

· Occasionally conduct instructor-led training sessions (in person or virtually), provide deskside

support to end users, and conduct train-the-trainer sessions

· Design and develop learning evaluations and assessments as defined by the curriculum. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses.

· Work with application teams to understand, learn and demonstrate solid knowledge of any

changes and upcoming application upgrades/enhancements

· Design and develop learning content – based on adult learning principles – that ensure effective and sustainable learning and performance solutions

· Engage in significant collaboration with Operations management and staff to gather and validate content

· Positively represent the evolving model of learning diversity encapsulated in the Operations L&D strategy

· Develop an understanding of business processes and model the standard operations in all instructional materials

Requirements:

· Bachelor’s degree in adult learning, instructional design, psychology, or related area of study

· 3-5+ years’ experience as an instructional designer

· Experience designing and developing training for Operations and IT

· High technical aptitude

· Proven experience with adult learning principles

· Ability to provide instructional design work samples: WBT, vILT, ILT, JA

· Experience with creating customer driven projects

· Experience in building strong relationships with SMEs, stakeholders, and sponsors

· Ability to influence and drive stakeholders and sponsors in decision making

· Strategic thinker and problem solver with ability to quickly assess and summarize information and effectively identify issues or risks and potential resolutions

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Ability to multitask, working on several projects at a time

· Experience working in a team-oriented, collaborative environment

· Expert proficiency in MS Office applications (especially Word, PowerPoint, Teams, and Outlook) and Zoom

· Knowledge of and experience with learning development tools such as Articulate 360 (Storyline

and Rise), Camtasia (or other video editing software), and Vyond

· Ability to travel throughout Canada over the next 3-4 years (with a focus on the Vancouver area to start)

· Current and valid passport

Desired Qualifications:

· Hands on knowledge and/or experience designing training solutions for ERP systems, preferably NetSuite

· Knowledge of the insurance industry, insurance brokerage operations, and insurance wholesale

operations

· Experience in training delivery and facilitation

· Experience in change management and communications

· Graphics or photoimaging software a plus

· Ability to travel to HUB corporate office (Chicago, Illinois) and/or other hub locations, as needed