Learning & Development Facilitator Jobs

LEARNING & DEVELOPMENT FACILITATOR

(Full Time)

DAWSON CREEK BRANCH

TitleLearning & Development Facilitator

DepartmentHuman Resources

Reports toHuman Resources Manager

Group6 (subject to agreement by Union & Employer)

SalaryAs per Collective Agreement

Summary

Reporting to the Human Resources Manager, the Learning & Development Facilitator is responsible for designing, maintaining and delivering employee training programs, acting as a lead on key training initiatives with the management teams, and identifying any potential development gaps within the organization. They are subject matter expert and work collaboratively with other organizational subject matter experts with a focus on learning content design and optimal software utilization. The Learning & Development Facilitator is accountable for needs analysis, design, delivery, and continuous improvement of training programs. The successful candidate will also be responsible for learning management system administration, and providing advice and guidance to staff and leadership on talent development offerings. The Learning & Development Facilitator will work closely with leaders across the business to identify learning needs, deliver learning that meets those needs, and measure the impact of training and development on business outcomes.

Key Responsibilities

• Perform other duties as assigned to support LVCU
• Develops, maintains, and facilitates training programs to support employee career growth and development, onboarding/new hire training, and training for new products/services/initiatives.
• Maintains and develops content and training resources on our company drive
• Provides coaching tools and insights to staff & management.
• Remains current on organizational practices, policies, procedures and legislative requirements; identifying areas requiring clarification or improvement and referring to management for further action.
• Supports the development, implementation, and maintenance of departmental initiatives/programs.
• Measures and assesses the transfer of knowledge to participants.
• Builds collaborative working relationships with staff external to the department and external networks within area of specialization.
• Partners with key business stakeholders to understand ongoing employee development needs.
• Acts as a resource to other staff & management.
• Supports the development and promotion of the organization’s culture, mission, vision, and values through course facilitation.
• Produces training related communications, deployed through multiple mediums.
• Coordinates and facilitates the delivery of employee development programs to all positions (virtually and in-person); this includes preparing and maintaining training materials and guides.
• Conducts research to provide recommendations or identify trends which can be implemented in programs/initiatives.
• Remains current in effective methods and various training tools used within the learning and development industry.
• Measures and analyzes the effectiveness of training through ROI assessment.
• Reviews and evaluates training initiatives to ensure they are consistent with the direction of the organization.
• Subject matter expert & resource for programs, systems, and products used within the Credit Union (particularly DNA/ASAPP); ensures training, optimization and utilization.

REQUIRED KNOWLEDGE SKILL AND ABILITIES

• Strong communication, including technical or procedural writing
• Familiar with Learning Management Systems
• Excellent interpersonal and presentation skills
• Strong computer skills in Microsoft Office applications and aptitude to learn other programs.
• Solid knowledge and understanding of DNA, financial products and services, industry best practices and the legal and regulatory environment within which the Credit Union operates (including knowledge of relevant legislation such as PCMLTFA, PIPA, FATCA, etc.)
• Exceptional strength in communication, leadership, coaching and development
• Proactive, adaptable, and creative.
• Strong organizational and analytical skills
• Clear understanding of the principles of adult education and educational design.
• Excellent attention to detail, prioritization skills, and problem-solving.
• Experience in course and curriculum design or managing training projects

EDUCATION AND EXPERIENCE

• Experience and education in human resources is an asset.
• Knowledge and understanding of adult learning principles, instructional methodologies, technology-enabled design and learning methods; and,
• 3+ years of on-the-job experience in a corporate training environment;
• Willingness to learn various applications/tools/technologies and eLearning authoring tools (to develop learning; or,
• An equivalent combination of education and experience.
• 3+ years of financial services experience preferred
• Completion of post-secondary education in adult education, or a related field;
• Experience working with a Learning Management System is an asset.

EXPECTED OUTCOMES OF THE ROLE

• Plays a key role in ensuring that LVCU remains current on training and development opportunities and availabilities in the financial industry
• Supports multiple teams, managers, and key stakeholders to achieve strategic and mandatory requirements
• Provide consistent and ongoing training and development opportunities organization to create a learning focused environment and promote career growth.
• Accurate and timely delivery of requested support and tasks
• A positive and professional work environment is maintained
• Work across the organization to provide learning solutions that align to the strategic initiatives and core values.
• Positive internal and external service levels are achieved through proactive planning and resourcefulness
• Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service