Learning Specialist + It Trainer

Job Title: Learning Specialist / IT Trainer

We are currently seeking a Learning Specialist / IT Trainer with solid work experience and educational background on behalf of our client.

Reporting to the Director of Information Technology, the Learning Specialist / IT Trainer is responsible for overseeing all facets of education for the effective use of the technology solutions under the responsibility of the IT department.

Your primary role will be to develop and maintain the learning curriculum for software applications and other services that comprise the core set of technology “tools” utilized by all members of the firm. You will deliver the educational material through in-person training and by offering “self-serve” training through our online learning management system which will host interactive tutorials that you will maintain on an ongoing basis.

Responsibilities

• Participate in the identification and development of new technology initiatives and provide ad hoc project management and coordinate pilot testing as required.
• Produce learning resources such as video tutorials, quick reference guides and other job aids.
• Deliver blended learning solutions including classroom sessions, group presentations, individual coaching, and webinars.
• Provide advanced support for the Microsoft Office suite of products - particularly troubleshooting formatting issues and fixing “broken” Word documents; and, assisting with Excel spreadsheet design and manipulation.
• Liaise with practice group members, the Human Resources department, and the Director of Associate and Student Programs to establish learning objectives and develop learning plans for staff and lawyers.
• Maintain the curriculum of learning resources as it pertains to the onboarding of new hires; new technology solutions and software upgrades; and, other new initiatives that utilize technology.

Qualifications

• Strong presentation and public-speaking abilities.
• A degree or certificate in either Technology related post-secondary education and/or five years of experience in Information Technology; or Adult Learning and Development is preferred.
• Enthusiastic, high energy, dynamic personality with the ability to motivate and inspire users at all levels.
• Minimum 5 years of related experience, preferably within a law firm environment.
• Full proficiency with a suite of Microsoft Office products, specifically Microsoft Office 365 and familiarity with document management software. Certification as a Microsoft Office Specialist is desirable.
• Current knowledge of training and development best practices and adult learning principles.