Learning And Development Analyst (3766)

New Value Solutions, a national IT consulting company, is seeking a Learning and Development Analyst to help our client support a variety of infrastructure and cloud projects within a growing portfolio. This role will work closely with the Senior Project Managers – Cloud Services to support change readiness, develop training/education materials and provision transition activities in order to deliver a successful implementation of Microsoft Exchange online, Teams, and other Cloud Services projects for the organization.

Responsibilities:

• Coordinate logistics and facilitate the organization of workshops and training sessions
• Assist in designing and implementing customized training programs targeting specific stakeholders
• Perform comprehensive product testing to analyze key features and functionalities, and identify how stakeholders can best utilize them to achieve their goals
• Work with Senior Project Managers and Change Lead to confirm learning needs, and support design and development of effective training programs
• Coordinate with corporate Learning & Development team as required
• Work with the management team and Senior Change Lead to understand overall training resources, assets, knowledge base and communication needs
• Facilitate meetings (inclusive of agenda, minutes and other meeting materials)
• Support other Cloud Services change management team members (e.g. testing and training)
• Produce presentation and training materials / videos, status reports, etc. and other related administrative tasks
• Support development, distribution and tracking of project communication materials as required
• Prepare educational material such as online learning module, learning aids, user guides, videos, etc.
• Draft reports, briefing notes, and other supporting documentation for senior management and governance working groups
• Continuously collaborate with team members and stakeholders to align workshops and training sessions with training goals and meet participants' needs
• Frequently conduct seminars, workshops, and individual training sessions, online or in-person (most likely online)

Requirements:

• Understanding of effective teaching methodologies and tools
• Willingness to keep current with new techniques and technologies in corporate teaching
• Degree/Diploma in Communications, Business Administration or related field
• Strong organizational skills with the ability to multitask, prioritize, and manage time efficiently to deliver on time and on budget
• Critical thinking and decision making
• Experience developing and implementing clinical change management and communications plans
• Strong interpersonal skills to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Instructional design experience
• Demonstrated ability to manage multiple clinical and business stakeholders and meet deadlines in a fast-paced work environment
• Certification from a training association
• 2+ years of experience working in a healthcare environment
• Working knowledge of hospital/clinical systems, care delivery processes, clinical roles, policies, and standards
• Experience designing and implementing training strategies that support adoption in a large, complex multi-stakeholder environment
• Preferred Qualifications:
• Ability to adapt evolving technology requirements as they are introduced during the project and applying these into a clinical context to meet user requirements
• Proficient computer skills with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Able to analyze problems and strategize for better solutions
• 2+ years of experience as a trainer, corporate training analyst, or related position
• Ability to take ownership and independently drive progress
• Ability to translate and express clinical, process and technical problems, outcomes and benefits using layperson terms
• Excellent verbal and written communication skills, including experience in technical writing

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#3766