Industrial Project Coordinator Jobs

PayShepherd solves a massive problem for heavy industry (i.e. mining, shipbuilding, forest products, pharmaceuticals, steel, chemicals, manufacturing, energy, etc.) in the area of Vendor Relationship Management (VRM). Every year, heavy industry worldwide overspends on their vendors as a result of nascent or non-existant VRM systems; we’re talking trillions of dollars in losses per year.Supply chain issues, a labor shortage, high inflation and an energy crisis are compounding these losses greatly.

This problem can’t be solved by humans because of process and people complexity, the pace of work, and the disjointed and regionally unique data underpinning these financial transactions.These global industrial companies need to link organizational objectives set at the top that run all the way through to the person turning the wrench on the ground.

This is why we created PayShepherd. We have closed a meaningful venture financing round, we’re growing fast and we’re ready for 100X. We’re disrupting some of the largest and broad-stretching industries in the world – manufacturing, maintenance, and construction – all at the same time. It's no small task with legacy processes, stringent compliance, enormous spending and complex matrix organizations around each corner. Everyday is a new opportunity.

What we value:

• Acting with a sense of urgency and taking initiative.
• Transparency and honesty.
• Relationship building.
• Driving and enabling value for clients.
• Commitment to follow-through.
• Relentless commitment to improvement.

About the role:

We’re hiring for a Industrial Project Coordinator [Service & Success Specialist] to join our Client Operations team. Working with a range of heavy industry clients who are in implementation and steady state production; you will learn, earn and service their continued business. This role is an individual contributor role and you will activate to deliver services to a portfolio of clients that you make successful each day.You will have three key focuses: (1) ensure user satisfaction and strong activation rates, (2) enable the PayShepherd Relationship Manager to deliver upon the client’s metrics of success such as fast Time to First Value and Sustainable ROI, and VRM Evolution Success (3) provide quality customer service to promote subscription renewal with a “no churn” mindset.This role will accept responsibility for delivery and steady state activities associated with successful client and vendor adoption throughout the phases of our relationship with them.

Responsibilities:

• Interface with the PayShepherd Engineering team to resolve product bugs.
• Support the accumulation of information, analytics, messaging and insights for client reporting and support the preparation of presentations to be delivered by the Relationship Manager throughout the term of the subscription year.
• Escalation point for vendor users and client users when complexity of workflow questions, innovation resistance or complaints arise to bring resolution and influence positive outcomes.
• Client user onboarding and knowledge base growth, including product training with VRM coaching and monitoring adoption metrics.Refresh and customize the training program as is required for sustained success across the portfolio and business.
• Proactive user touch points and data assessment to drive required outcomes while monitoring process and data hygiene, and activating upon the monitoring insights.
• Coordinate with internal and external stakeholders to deliver our client and internal assignment commitments.
• Respond to support inquiries from the users and/or client, including understanding feature requests. Help-desk participation, ensuring prompt resolution and response to tickets, is required.While doing so, capture product and training product improvement needs.
• Deliver for the PayShepherd Relationship Manager to collectively produce 100% renewals/zero client churn and maintain a high net dollar retention rate with clients.
• Vendor onboarding and knowledge base growth, including delivery of training programs and monitoring of adoption metrics.Refresh and customize the training program as is required for sustained success across the portfolio and business.
• Perform PayShepherd system administration (instance and algorithm setup at implementation, onboarding and regular maintenance to ensure client success metrics are met).

General experience:

• Comfortable leading presentations and facilitating discussions (ie. training).
• Persuasive communication skills and capable influencer.
• Strong Excel / Google Sheets skills required and evaluated.
• Past experience driving adoption of software; bonus if it includes doing so employed by the software company.
• Passion to get things done, grow quickly and learn every day.
• Critical thinking and creative problem solving.
• Data analysis skills, meaning making from data.Bonus if this includes value attribution/value engineering experience.
• Coaching, insights discovery and storytelling capabilities.
• 3+ years in a heavy industrial setting, supporting field service activities (i.e.: Contracts Administration, Project Cost Controller, Project Coordinator, Project Accountant/Field Billing Clerk, etc.).

Your benefits:

• Career growth opportunity in a new, high growth technology company.
• New Macbook and accessories.
• Work from anywhere.
• Great compensation package and benefits, including a stock option program.
• Autonomy.
• Flexible vacation time to promote a healthy work-life blend.
• Excellent medical, dental and vision plans designed to fit you and your family’s needs.