Service Coordinator – Industrial Refrigeration

With Us, It's Always About People
Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.
Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it.
Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.
This is a full-time position of 40 hours per week, with advantageous working conditions including benefits and a particularly generous pension fund.
Technical Service Coordinator – Industrial Refrigeration
In this role, you will be responsible for managing day-to-day service activities (maintenance contracts, service calls, mechanical overhauls, small installations) for our industrial refrigeration department, which has 15 technicians.
This is a full-time position of 40 hours per week, with advantageous working conditions including benefits (insurance, support program...) and a particularly generous pension fund.
You will ensure responsibility for:

• Participate in the procurement and supply of parts necessary for the technicians’ interventions.
• To verify and enter the technicians’ hours worked in the computerized management system for the weekly payroll.
• Ensure that work orders are completed and forwarded to the right people.
• Coordinate training needs for technicians and if necessary for customers.
• In the performance of your duties, you will collaborate consistently with the sales, invoicing, accounts payable and management teams.
• Dispatch of technicians in the context of service calls in accordance with their skills.
• Planning and deployment of preventive maintenance schedules.

Requirements:

• Mastery of the use of the computer for business purposes in general
• Experience in dispatching/scheduling an asset
• Technically inclined (knowledge of mechanical/HVAC systems is an asset)
• 1 to 2 years of work experience in team coordination function
• Proficient in MS Office suite, especially Excel
• Strong communication skills in French and ability to communicate in English in a customer service context.