Road Service Coordinator Jobs

Working closely with the foreman and your colleagues in the workshop, you will ensure rigorous follow-ups and will have to perform various tasks using software and computer tools at your disposal. With a keen sense of organization, ease of communication, and established procedures, you will be able to mobilize technicians on the road and ensure their efficiency.

You will be responsible for taking service calls for the Ottawa region. Your role will also be to schedule appointments according to the various constraints of each in addition to establishing optimal routes to reduce downtime of equipment.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Main Responsibilities

• Subcontracting management;
• Provide details and explanations of our invoices to customers;
• Opening work orders;
• Perform various administrative tasks: document management, follow-ups, signatures, photos for guarantees, emails, etc.
• Write and send submissions according to our standards;
• Monitor and manage the work orders in progress;
• Any other related tasks.
• Transfer to the workshop the machines that can’t be repaired on the road;
• Coordinate and plan routes for the road technicians;
• Manage customer calls according to priorities;

Requirements And Skills

• Great at teamwork and strong communication skills;
• Relevant experience in personnel management and / or supervisor role;
• Structure and sense of organization;
• Sense of planning, time management and ability to manage priorities;
• Bilingualism – French and English;
• Ability to work under pressure;
• Knowledge in mechanics or experience as a mechanic;
• Autonomous and rigorous.

Why Manulift?

• Membership credit for a gym or a physical activity;
• Career advancement opportunities across Canada.
• A solid industry, operating in several growing markets;
• Flexible hours and days of personal leave;
• Free parking;
• Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
• Corporate clothing (winter coat, jacket, shirts, etc.);
• Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);