Import Export Coordinator Jobs

The Import/Export Coordinator will be responsible for the end-to-end process – receiving orders, coordinating shipment, documentation, invoicing, and billing customers. Experience in handling shipments of alcoholic beverages would be considered an asset.

French language skills an asset.

Responsibilities

Partner with customers, vendors, and internal groups to build a solid working relationship

Work with pricing department to ensure all parties are aligned

Work with worldwide ocean shipments, including all geographies and multiple customers across the world

Provide professional, prompt and efficient customer service to all clients

Ensure files are completed and updated in accordance with corporate requirements

Complete thorough research for client requests to provide most advantageous solutions based on client’s service and cost needs

Work diligently to ensure quotation deadlines and shipment requirements are met

Monitor shipments and respond to inquiries from clients, in a timely manner

Resolve client customer service issues promptly and professionally

Support and manage ongoing vendor and partner relationships

Ensure the proper documentation is provided for the alcoholic beverage industry

Partner with global offices as needed

Experience, Qualifications & Attributes

Minimum 3 years of experience with an international freight forwarding company

Hands-on knowledge of ocean import and export procedures

Customer service mindset and ability to manage all stages of the shipping process

Excellent English language communication skills (both oral and written)

Preference for working in a dynamic, fast-paced team environment

Proficiency in Microsoft Office applications (Outlook, Excel, Word)

Strong interpersonal and communication skills

Ability to work well under pressure and prioritize in a fast-paced growth environment

High level of critical and logical thinking analysis and/or reasoning to identify underlying principles, reasons, or facts

Ability to build positive professional relationships and work collaboratively with functional and operational employees at all levels of the organization

Ability to interpret and implement company policies and procedures