Customer Service Agent (Ocean Import/Export) - Montreal Office

Customer Service Agent (Ocean Import/Export) - Montreal Office

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

Fuze Logistics Services is seeking a Customer Service Agent to join our team in Montreal. The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction. This is an exciting opportunity for a dynamic and customer-oriented candidate, who is looking to become a part of a growing team!

Job Summary:

• Update the client proactively with the delivery;
• Negotiate rates by offering strategic logistics solutions, become a key aspect of customer operations;
• Submit bill of lading instructions to carriers in addition to preparing, processing, verifying for accuracy and dispatching all appropriate export documents;
• Anticipate, address and resolve any issues with delayed or damaged shipment;
• Offer consistently excellent customer service by effectively coordinating customer and carrier requirements, answering all questions and freight forwarding needs by phone or email, and resolving all customer, carrier and loading facility issues in a timely basis;
• Update and maintain customer information in the database.
• Issue and/or approve invoices for customers and carriers;

Qualifications:

• 1-2 years experience in Ocean Import and Export;
• Good learning, superior organizational and time management skills.
• Dynamic, good communication and customer service oriented
• Quick, proactive, reliable, accountable and tech savvy;
• Excellent communication skills in English, French would be an asset;

What we Offer:

• Complete healthcare benefits package, as well as other perks!
• Dynamic Environment;
• A work environment that fosters an entrepreneurial spirit;

Please submit your resume to [email protected]