Event Operations Supervisor - Catering

The Hamilton Convention Centre by Carmen’s is one of Canada’s first full service, privatized convention and event facilities located in the heart of downtown Hamilton. It is the largest event venue in the City of Hamilton capable of producing exceptional events.

Fig&lemon, one of Hamilton's most premium off-site catering companies, brings distinctive elevated dining experiences to Hamilton, Niagara, and Southern Ontario's most sought-after venues. Our seasoned team members bring more than just exceptional food - they bring skill and passion for transforming ordinary moments into extraordinary memories.

The Hamilton Convention Centre and fig&lemon are part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.

If you have the desire to work as an Event Operations Supervisor, with both of these spectacular brands and are looking to join a team of champions we want to meet you.

THE OPERATIONS SUPERVISOR HAS THE OPPORTUNITY TO:

• Responsible for creating a memorable guest experience, and including menu execution, food quality and overall experience
• Make a difference in the lives of each and every one of our guests and clients through directly contributing to the creation of extraordinary memories.
• Ensure that event schedules are accurate and timelines are followed, maintaining constant communication between servers and other event staff
• Other duties as assigned
• Acts as an ambassador and host of the venue, serving as a liaison between guests, management and team members
• Responsible for leading by example, demonstrating superior customer service skills, adaptability to customer feedback and staff issues, and coaching other team members
• Opening and closing duties for the venue
• Create and coordinate schedules and other administrative duties as required
• Supervise events at the venue or off-site location following the written instructions of the banquet event order
• Get to know the guests; be able to comfortably answer any questions a guest may have; ensure guest satisfaction throughout meal service and event
• Exercise good judgment and demonstrate leadership abilities to inspire the actions of your fellow co-workers and drive positive change in the organization

OPERATIONS SUPERVISOR POSITION REQUIREMENTS:

• Ability to work on a variable schedule including mornings, nights, and weekends
• G class driver's license
• Hospitality experience and/or Event Management courses or diploma considered an asset
• Ability to build rapport quickly with guests
• Friendly, professional, and customer service focused
• Banquet serving experience an asset
• Excellent customer service skills, and ability to understand and respond to individual needs and requirements
• Excellent leadership, communication, and organizational skills
• Smart Serve Certification required

WHAT CAN WE OFFER?

• Flexible work schedule
• Great Place to Work Certified - 2022 & 2023
• Participation in staff events
• Staff recognition, years of service rewards
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
• Worldwide hotel discounts
• Group benefits
• Group RRSP program
• Restaurant discounts
• Positive and safe workspace with high emphasis on inclusivity
• Wellbeing programs
• Competitive wage package
• Pay on demand
• 2023 - Canada's Most Trusted Executive Teams

Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, The Hamilton Convention Centre by Carmen’s, and fig&lemon. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify The People & Culture Team upon scheduling your interview.

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