Director Of Operations Jobs

Position Overview:

As the Director of Operations at Yogen Früz®, you will play a critical role in overseeing and optimizing the day-to-day activities of the company's operations. Yogen Früz is a well-established global franchise specializing in treat and snack category. Yogen Früz® family of brands include Sweet Jesus, Yogurty’s®, Yeh!®, Swensen’s® and Pinkberry®.

This is a key leadership position, reporting to the Vice President, that will head up Operations and oversee cross-functional teams. This position requires excellent organization, communication, analytical, and problem-solving skills to ensure the company’s business objectives are met.

The individual must possess extensive background and experience leading efforts across multiple functions including R&D, Supply Chain, Marketing, Finance, HR, IT, Training and Operations.

Responsibilities:

Operational Strategy and Planning:

• Identify areas for improvement, cost-saving opportunities, and operational efficiencies to enhance the company's performance.
• Develops and implements comprehensive operational strategies in alignment with the company's overall goals and objectives.

Franchise Management and Communication:

• Provide guidance and support to franchisees in optimizing their store operations and achieving their business objectives.
• Act as a liaison between franchise owners and the Yogen Früz support center team, conveying important information, updates, and feedback.
• Collaborate with franchisees and licensees to ensure adherence to brand standards, operational protocols, and product quality.

Training and Development:

• Train and develop franchisees’ capabilities including inventory management, P&L analysis, and local store marketing.
• Ensure implementation, training and follow-up on product rollouts, programs, campaigns, and promotions.
• Conduct regular training sessions and workshops to address operational issues and improve overall performance, including but not limited to delivery platform updates, loyalty program, and ops. evaluation.

Customer Experience:

• Foster a customer-centric approach, ensuring all operational aspects contribute to exceptional customer experiences.
• Address customer feedback and complaints promptly to maintain a positive brand reputation.
• Administer loss prevention audits and investigations for immediate remedy.

Inventory Management and Quality Assurance:

• Ensure compliance with health and safety regulations, industry standards, and legal requirements.
• Implement and monitor quality control measures to maintain consistent product quality and service standards across all locations in North America.
• Optimize inventory management processes to minimize waste and maintain adequate stock levels.

Performance Analysis and Reporting:

• Prepare regular reports for executive management, highlighting operational achievements and challenges.
• Work closely with franchise owners to analyze financial reports and performance metrics, identifying areas for improvement and implementing strategies to increase revenue and profitability.
• Utilize key performance indicators (KPIs) and data analysis to assess operational performance and opportunities.
• Ability to pull and analyze POS data.

Leadership and Management:

• Ensure comprehensive and meaningful top-down communication including product rollouts, campaigns, and programs.
• Define and oversee new support center staff on-boarding and training program.
• Lead cross-functional teams at the support center level by establishing efficient workflows and streamline communication to maximize productivity and teamwork.

Other duties as assigned.

Qualifications:

• Cross-functional team management experience is preferred.
• Multi-units franchise relations experience is preferred.
• Min. 5 years experience in a senior management or director-level role in a food service industry is a must.
• Valid Driver’s License.
• Bachelor’s degree in business administration, operations management, or a related field (Master’s degree preferred).
• Strong leadership, communication, and interpersonal skills to effectively collaborate with diverse stakeholders.

Yogen Früz is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin disability or any other characteristic protected by law. Accommodation is available upon request for applicants and colleagues with disabilities.