Director, Workplace Solutions Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid

The opportunity
This position is responsible for comprehensive Facility Management services for Manulife Financial’s International Head Office Complex in Toronto. This position serves all five (5) Divisions, including the most senior management of the Corporation, within the one million one hundred thousand square foot complex. The primary objective of this position is to provide a safe, comfortable, efficient, and productive work environment for all Manulife staff in the most efficient manner.
Responsibilities

• Comprehensive Facility Management Duties including:
• Ensure that internal and external design and project management resources are available to the business units in a timely, efficient and cost-effective manner and in accordance with approved Company standards.
• Financial Accountability for the efficient and effective use of corporate money in the execution of the Facility Management functions. Ensuring value is improved at all levels of our operation.
• Lead and develop a team including Sr. CAFM Business Analyst, Project Coordinators, Project Managers, Conference Centre, Make decisions regarding recruiting, compensation, performance management, training and development and vendor selection.
• Identify, recommend for approval, and implement the acquisition and disposition of all furniture which includes soliciting bids for respective vendors. Ensure that the Company is receiving optimum value from this significant capital investment.
• Prepare, lead and provide variance reports for operational budget as well as additional budgets for special projects. Ensure that assigned projects are completed within budget and schedule while meeting the business objectives.
• Responsible for owning the level of service provided by resources that have been outsourced (Bell, IBM) as it relates to supporting the moves, adds, and changes. Also ensuring that the contracts negotiated and services delivered meet the Company’s service standards.
• Ensure that all statistical information is properly captured and provided for benchmarking, quarterly reporting, and space analysis by staying current with internal business unit activity as well as market and industry trends. Prepare reports for senior management as required.
• Work with senior management to develop the scope, strategy, requirements and implementation of Facility projects as it relates to space requirements in accordance with Corporate Real Estate Playbook guidelines.
• Take a leadership role in all Disaster Recovery initiatives including decision making in the absence of the AVP to ensure minimal business interruption.
• Responsible for the effective operation of Conference Centre including recommending, budgeting for and acquiring the equipment and furniture required to operate.
• Develop and maintain facility related policies, procedures, operational and furniture standards in line with company standards.
• Select and recommend for approval to the AVP, consultants, vendors and services providers for all facility related contracts.
• Accountable for the development of plans and specifications, tender packages and associated documentation.
• Provide backup to the Property Director position by maintaining knowledge of building operations procedures and current projects.

2,Comprehensive Shared Services Areas Including

• High level accountability for State-of-the-art Conference Centre which consists of 26 separate rooms (34,000 sq. ft.) holding 5,552 meetings per annum including the Annual General Meeting, Management Committee Meetings and the Corporate Boardroom.

How will you create impact?

• Exercise judgment to effectively deliver cross divisional space requirements in a high pressure, highly volatile business environment
• Management of high profile, complex projects ensuring completion on budget and on time
• Effectively and efficiently lead a very large operating budget to ensure consistent performance and to maximize value to the Corporation
• Deliver a high-quality work environment for MLI staff and tenants while minimizing financial expenditures
• Empower and handle a diverse work force to ensure consistently high service levels to our client

What motivates you?

• You take ownership and build solutions, focusing on what matters.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You do what is right, work with integrity and speak up.
• You thrive in teams and enjoy getting things done together.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You obsess about customers, listen, engage and act for their benefit.

What We Are Looking For

• Excellent leadership, mentoring and influencing skills
• Excellent verbal and written communication skills
• Excellent negotiating skills dealing with multi levels of internal and external clients
• Strong analytical problem-solving abilities as well as an ability to complete multiple diverse tasks simultaneously
• Solid track record in multi discipline service oriented positions relating to Facility/Property Management in a large campus setting.
• Facility/Property Management Designation such as CFM, FMA, RPA or CPM or equivalent experience.
• Financial analysis, accounting, and project management skills

What can we offer you?

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Flexible work policies and strong work-life balance.
• A competitive salary and benefits packages.
• Professional development and leadership opportunities.
• A focus on growing your career path with us.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$100,500.00 CAD - $180,900.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.