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Director Of Maintenance & Building Operations
Company | Pacifica Housing |
Address | Victoria, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-24 |
Posted at | 10 months ago |
Reports to: Chief Operating Officer
- Prepare correspondence, letters, and reports as required, ensuring timely response to inquiries and issues;
- Ensure suite inspections are conducted annually, documented, corrective maintenance action is scheduled as required, and tenancy issues observed are reported to tenant services;
- Oversee procurement processes for maintenance and ensure the appropriate use of quote requests, purchase orders, standing offers, RFPs, etc. while adhering to Pacifica Housing’s procurement policy;
- Other duties as required including
- Oversee the implementation of new systems that improve efficiency in service delivery;
- Ensure the maintenance and building operations team is keeping Pacific Housing’s Asset Planner up-to-date based on inspections, suite turns and maintenance activities;
- Support efforts to promote interdepartmental collaboration and integration of services; while working with all departments and particularly supporting the Supportive Services department.
- Participate in recruitment, retention, labor relations matters and oversee team performance management;
- Maintain cooperative relationships with all Pacifica staff, contractors, tenants and clients
- Oversee Contractor management, sourcing out work as required within established procurement process ensuring clear expectations and guidelines are set for contractors working on our sites;
- Maintain a list of preferred vendors that can be called upon during emergencies;
- Generate KPI reports related to Maintenance, utilizing the information to inform and improve processes and/or services.
- Preventative Maintenance
- Help the Executive Team develop and implement department goals, targets, and operational requirements consistent with organizational objectives;
- Receive and direct incoming correspondence, approve invoices, ensuring adequate procurement processes are followed in accordance to Pacifica Housing policies and procedures;
- Collaborate with the Community Real Estate department on annual updates to Capital Plans
- Ensure health and safety procedures are in place and followed by staff; while potential health and safety risks are identified, reported, and addressed with support from the relevant departments;
- Ensure site inspections are conducted annually and that corrective maintenance and capital projects are scheduled to address findings;
- Oversee suite turnovers;
- Work independently to meet deadlines and complete assignments as instructed.
- Participate in the annual budgeting process and budget management/control efforts;
- Maintenance Administration and Service Delivery
- Monitor the completion of service requests in an effective and efficient manner;
- Support efforts to pursue continuous improvement in internal and external customer service;
- Oversee after hours on call coverage scheduling and be available for after hours emergencies as required from time to time;
- Support direct reporting managers through coaching, mentoring, guiding, problem solving, and professional development;
- Provide leadership and supervision to staff in a manner that motivates, empowers, guides, and directs them to be responsible and accountable;
- Collaborate with the Community Real Estate department on capital projects and new project delivery handovers that impact operations;
- Support the completion of a maintenance schedule and track progress/completion of related activities;
- Team Management
- Corrective Measures
- Lead the team in completing the development of standard operating procedures for the areas of responsibility.
- Undertake regular check-ins, team meetings, and performance management as needed
- Obtain and maintain current knowledge of maintenance services, approved standards, legislation, regulation, policies, procedures, trends, and be knowledgeable about efficient and cost effective requirements;
- Bachelor’s Degree in Business Administration, Engineering, or relate fields.
- Prior experience in conducting risk assessments, writing reports, carrying out investigations relating to incidents within office, property, and tenant related concerns.
- Demonstrated experience with drafting scopes for RFPs as well as contract negotiation and facilitation
- Minimum three (3) years experience in progressive maintenance leadership roles; preferably in residential or commercial property management
- Ability to demonstrate skills in at least one of the following residential building maintenance categories: plumbing, locksmith, or building operations (boilers, heaters, fans / pumps) is required.
- Ability to follow through and resolve outstanding issues within a timely basis.
- Must be proficient with the use of Microsoft office and other software and apps such as Yardi, for example
- Excellent attention to detail and accuracy.
- Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.
- General proficiency using smart phone apps as well as to e-mail, text, call and manage calendar appointments.
- Strong interpersonal skills; with an ability to demonstrate a collaborative and encouraging approach.
- Ability to work within tight deadlines.
- Ability to remain objective and calm during stressful situations, and diffuse escalating situations using tact and diplomacy.
- Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.
- Criminal Record check with clear results required.
- Working in Nanaimo 2-3 days a month is required, subject to review as needed.
- Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
- Dog friendly offices
- Competitive employer RRSP contributions; no matching required
- Career development and internal advancement opportunities
- A mission driven and meaningful working environment
- Employee assistance program
- Organization and individual training opportunities
- Three (3) weeks vacation entitlements plus significant wellness time
- Social committee that includes robust team building and staff social events
- Competitive salary from a Certified Living Wage Employer
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