Regional Director Of Operations

Neighbourly Pharmacy Inc. (TSX: NBLY) is Canada’s largest and fastest growing network of independent pharmacies. Since 2015, Neighbourly has expanded its diversified national footprint to include 290+ locations, reinforcing the Company's reputation as the industry's acquirer of choice. As one of Canada’s Best Managed Companies for three consecutive years, we are united by one priority – our patients. As an ideal candidate, you share our priority, and you are enthusiastic about helping us continue our growth.

We are seeking a highly-motivated Regional Director of Pharmacy Operations based out of the Greater Toronto Area. Reporting to the Vice-President, Operations you will work collaboratively with the Pharmacy Managers to drive optimization and efficiencies by standardizing processes and creating an inclusive, entrepreneurial, solutions-based environment. Your experience in a rapidly growing, ever-changing environment will be an asset to our team.

Neighbourly is proud to offer you employee stock ownership plan, RRSP matching, above average compensation and so much more!

Job Responsibilities:

• Innovate, develop and launch pharmacy products and services offered to the Company’s customers (including pharmacy customers) to drive increased revenue and EBITDA from the pharmacy network;
• Visit and supervise of all the Company’s facilities and equipment, including proper coordination of maintenance at all the Company’s acquired pharmacies;
• Preserve the value within the acquired pharmacies to ensure that there is no unplanned reduction in prescriptions within an acquired store;
• Provide pharmacy operational leadership for the Company’s stores;
• Develop and maintain relationships with customers, suppliers, shippers and related business partners;
• Provide day-to-day inclusive leadership of the pharmacy operations, including an exceptional customer experience and efficiency of pharmacists and staff;
• Establish operational controls along with Finance to support the performance of the stores;
• Establish, in concert with the Senior Director, Pharmacy Operations, relevant and value-creating goals, metrics and objectives of the Company;
• Work with the Pharmacy Managers to devise a hiring plan to ensure appropriate staffing, coverage and efficient delivery of service;
• Maximize the profitability of the Company by ensuring expenses are managed in line with the Company’s financial performance;
• Other activities as may be assigned by the Executive Team to maintain the Company’s pharmacy operations and profitability.
• Create and sustain a team based culture of growth and success that will attract and retain key talent and achieve a high level of morale that works collaboratively to achieve the company's objectives;
• Implement operational improvements over time to drive increased revenue and EBITDA from the pharmacy network;
• Assist with operational due diligence, working with Business Development and Deal Execution, of the pharmacies;
• Recommend to the Senior Director, Pharmacy Operations on how to maximize the Company’s short and long term profitability; and
• Ensure compliance with all relevant regulatory regimes of the Company;
• Evaluate, monitor and supervise the pharmacy operations of the Company;
• Assist in the development of a best-in-class multi/site operating structure including consistent policy & procedures, key performance metrics and dashboard reporting;

Key Considerations by Applicant:

• Opportunity to work with the Pharmacy Managers and staff to identify and implement best practices in each location;
• Opportunity to scale and grow professional experience with an organization experiencing rapid growth; and
• Opportunity to take on increased challenges as part of that growth strategy.
• Commute involved – travel to numerous stores across the GTA and other parts of Ontario is required with ongoing expansion;

Success in the first year will be determined by the candidate’s ability to:

• Build trusting, collaborative, working relationships with each Pharmacy Manager and staff;
• Successfully managing aggressive growth across a large geographic area;
• Identify potential and delivery of operational optimization and increased margins.

Education:

• Pharmacy Degree;
• Pharmacy Specialty, CDE, CAE, ISTM, etc. would be an asset.
• A business-related degree would be an asset;
• Active Clinical Pharmacy Practice License with the College of Pharmacists of Ontario;

Experience:

• Minimum 10 years pharmacy practice experience; including exposure to Community, Long Term Care, Central Fill, Infusion Clinic & Specialty Compounding Settings;
• Experience working in a rapidly growing, ever changing environment.
• Multi province management experience;
• Third Party Insurance management experience;
• Multi location management experience;
• Minimum 5 years’ experience in pharmacy retail operation oversight;
• SOP & Policy Development experience;

Competencies & Attributes:

• Partnership - ability to partner with the Pharmacy Managers and gain their trust and buy-in to operational changes;
• Communication – possess a clear and transparent communication style;
• Entrepreneurial spirit– take ownership in identifying improvements without the requirement of a huge investment, and ultimately, share and communicate that spirit across the dedicated area pharmacies;
• Community minded – invest the time to understand and be part of each community`s environment to maximize the potential of each pharmacy location;
• Leadership - possess an inclusive leadership style; be a true partner to the Pharmacy Managers so that they become committed to working in a solutions-based, entrepreneurial environment.
• Creativity –think creatively to solve issues and achieve goals;

While all responses are appreciated, only those being considered for interviews will be acknowledged.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.