Regional Medical Director, Western Canada

The Regional Medical Director (RMD) West, is a DVM based in Vancouver or Calgary, and will be responsible for overseeing the medical quality of care within their region (Western Canada) working closely with the National Medical Director to implement best medical practices in support of VetCare’s aspiration to be a leading provider of high quality veterinary care in Canada. This is a full-time position.

Number of Practices Supported: 15-20

Responsibilities:

• Manages veterinary board and client complaints that are medically based on notification through resolution through collaboration with the National Medical Director, Regional Operations Manager and the Practice Manager
• Acts as a thought partner with the National Medical Director and contributes to the development and implementation of new practice protocols and guidelines.
• Works closely with the Regional Operations Managers to enhance DVM engagement through regional meetings, evaluating DVM performance, supporting development plans and defining medical goals.
• Connects with and supports Medical Directors and associate veterinarians in managing their job satisfaction and healthy well-being.
• Spends time in each practice in their region to observe medical activities and coach the medical teams both individually and in groups
• Collaborates with Practice Managers, Medical Directors and Associates on improved methods of time management and efficiency, including the proper and efficient use of technicians/technologists, as well as technology
• Works closely with the Talent Acquisition team in helping to attract and assess DVM candidates for their practices and represents VetCare at industry/campus events
• Works 1-2 days in various practices in their region supporting clinic and client needs in a veterinarian capacity
• Evaluates practice medical equipment and takes needed steps to maximize usage as appropriate
• Focuses on educating and influencing current medical thinking as well as best practices in patient care in their assigned region. Leads the practices within the region to pursue excellence in client and patient care.
• Supports new clinic transitions in their region along with the transitions team and the Regional Operations Manager.
• Develops strong working relationships with Regional Operations Managers and veterinary teams to drive clinics to greater continuity, teamwork and best practices.
• Uses available reports, medical records, and on-site observation to review and improve the quality of diagnostic, treatment, surgical and dental skills practiced by each individual DVM to continuously improve the level of care delivered
• Supports new grad veterinarians by creating and supporting individual mentorship plans
• In partnership with the Regional Operations Managers, organizes and conducts regular doctor and team meetings to foster and strengthen positive clinic culture.

Minimum Qualifications:

• License to practice veterinary medicine in all provinces in assigned region or eligibility for such licensure
• Multi-Unit experience preferred
• Minimum of 5 years practical clinical experience in small animal medicine
• Strong relationship and communication skills with the ability develop a strong working relationships with Medical Directors and associate veterinarians at each practice
• Medical Director/Leadership experience preferred
• Ability to support the implementation and promotion of medical programs in a collaborative environment
• Doctor of Veterinary Medicine or equivalent from an accredited university

Special Working Conditions:

Flexibility in schedule and hours of availability

Environment where pets are present

50% travel throughout the regions you support with overnight/out of area required

The right candidate must be based within driving distance of VetCare clinics in the provinces they will support.

Meet VetCare:

VetCare (

Powered by JazzHR

rwEw4G9Xpx