Regional Operations Manager, Western Canada

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Regional Operations Manager, Western Canada

Location: Vancouver, Edmonton, Calgary (remote)

Candidate must live in one of the above listed locations

Volvo Car Canada Ltd (VCCL) is a National Sales Company of the Volvo Cars Group in Canada. We are presently looking for a Regional Operations Manager, Western Canada (ROM) to be located in Vancouver/Calgary/ Edmonton. We are looking for a well-structured and highly motivated person who can build effective relationships and energize retailers, work closely with National VCCL functions and external agencies.

Job Summary

The Regional Operations Manager is responsible for the regional sales functions of VCCL with a specific focus on sales activities anchored within the showroom. Primary responsibilities include planning and coordination of regional retailer sales and marketing activities at the retailer and dealer group level, performance management in the areas of wholesale planning and ordering, new car sales, accessory and winter kit sales, digital vehicle support tools such as the Volvo cars app, customer satisfaction, adherence to brand standards and electrification customer journey.

ROM reports to the Managing Director of VCCL, with a dotted line reporting relationship to the Directors of Commercial Operations. ROM collaborates closely with National Sales, Marketing, Customer Service and Network Development teams.

Principal Responsibilities

• Achievement of regional objectives
• Support and implement our transformation journey including but not limited to, the use of new digital sales tools, emphasis on the promotion and utilization of Volvo Cars app and associated tools, promoting electrification and supporting retailers with associated competence development.
• Financial statement analysis and consultation to support retailers in cost and revenue optimization.
• Analysis of Regional Market Share Opportunity, development of recommendations for the National Sales & Marketing teams to support the region
• Supporting Network Development to ensure the appointment of quality, diverse retailers
• Coordination of vehicle ordering and distribution for the region and individual retailers
• Develop and grow Overall Satisfaction (OSAT) within the retailer body.
• New car sales target (RDR)
• Management of sales month end close
• Development of individual retailer objectives in close cooperation with National Sales Operations and Network Development, including sales contest and incentive plans.
• Supporting commercial fleet, daily rental and national fleet activities
• Accessory revenue/ per new vehicle target
• Winter kit penetration target.
• Performance management of individual retailers including regular retailer visits, performance assessment, development of performance improvement plans and follow up, contact reporting including Compliance with retailer training certification standards
• Development of regional business plans through collaboration with the National Sales Operations and Marketing teams
• Supporting the development and achievement of sales objectives on genuine accessory and winter kit business
• Working with individual retailers and their staff to develop and implement sales and marketing strategies and tactics to achieve business objectives, including events and sponsorships.
• Development of dealer advertising group marketing plans in cooperation with National Marketing team and agencies
• Compliance with corporate standards for business ethics and established business initiatives

Competencies/Experience/Skills

• Prioritization to meet deadlines and create contingency plans and alternative solutions
• Ability to adapt to changing business conditions, and develop creative solutions to achieve objectives
• Strong communication skills both written and spoken
• Bachelor's degree in a related field required, business, marketing or finance preferred
• Excellent computer skills and knowledge of Microsoft word, excel and power point
• Minimum of 6 years of sales and business management experience with strong product and incentive knowledge in the automotive industry

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.