Director Of Operations Jobs

Organization

The First Nations Primary Health Care Initiative (FNPCI) is a partnership between the Ministry of Health (Ministry) and the First Nations Health Authority (FNHA) to collaborate in developing innovative First Nations primary healthcare service models and delivery formats that also address the social determinants of health. Initiative service locations will be called “Initiative sites” and will employ holistic team-based models to meet pressing primary healthcare needs of First Nations peoples living in both rural and urban settings.

A core pillar of the initiative is to offer services in-community, such that clients do not have to travel away from home to receive needed care. On the West Coast, the initiative proposes a “modified hub-and-spoke” model in which 5 participating Nuu-Chah-Nulth Nations has its own primary care site located in community, with centrally located hub coordinating their activities.

Initiative Goals:

1. Increase quality of and access to primary care services close to home or at home for members of the 5 Nuu-chah-nulth Nations, as well as First Nations and Indigenous people living away from home in the region;
2. Develop a primary care model that mobilizes Nuu-chah-nulth knowledge that traditional wellness and healing and (re)connection to culture and territories are forms of health promotion, health prevention, and healing that reduce the need for allopathic medicine;
3. Develop a primary care model that embeds opportunities for Nuu-chah-nulth members to receive training in traditional wellness and other areas of primary care, along with opportunities for Nation members to work close to home or at home in their area of knowledge; and,
4. Govern and operate services in Nuu-chah-nulth ways as guided by the 5 Nations, such that Western health professionals learn how to align themselves with Nuu-chah-nulth ways with humility and respect and shift the balance of power away from Western top-down expert models of care and management.

The West Coast FNPCI is currently seeking a qualified Operations Director to oversee the operationalization of Initiative services, support clinicians, remove barriers to service delivery and foster a culture of patient-centered care across the health continuum. Partnering with physicians, clinical and support leaders in the implementation and sustainability of an integrated clinical program to support the Nations goals are priorities in this role.

Duties and Responsibilities

The Operations Director provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of service within and across the West Coast FNPCI.

• Leads strategic/operational planning, integration, implementation and delivery of the Initiative.
• Represents the program/department/service in the health service community, civic/provincial governments or others.
• Collaborates with/takes direction from the Nations to communicate service needs and outcomes.
• Ensures performance management criteria form the basis of metrics for program and individual performance plans.
• Provides leadership to support engagement and respect through support of the well-being and safety of FNPCI staff through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
• Oversees development of policies supports for integration and standardization of health services from systems perspective.
• Support traditional wellness and cultural healing as the foundations of the Initiative
• Ensures services operate within approved financial parameters. Reviews and endorses budgets and financial plans.
• Ensures standardization of practice, quality, safety and cost effectiveness that support creating integrated patient/client/resident-centered care.

Qualifications

A Bachelor’s degree in a field related to healthcare management, supplemented with seven (7) to ten (10) years' recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.

Strong expertise, knowledge and respect of First Nations approaches to health and wellness, acquired through significant and recent experience in an Indigenous setting is critical. A thorough understanding of the impacts of colonialism and how it manifests today is also required. As part of a leadership team dedicated to building and supporting a new health model, you will identify new developments and accelerate areas of opportunity in Indigenous health and wellness, serving as a catalyst for innovation and transformation.

Located in Ucluelet, this unique position offers an opportunity to be part of an innovative Indigenous model of health where traditional First Nations teachings and western ideals will create a better shared future of collective success in realizing a shared vision of healthy, self-determining and vibrant BC First Nations children, families and communities.

Summary

Under the direction of the West Coast FNPCI Health Services Society, the Operations Director will be the key management leader of the Initiative. The Operations Director will lead and assist in the design and implementation of the Initiative and will attain and sustain the Vision, Values, Purpose and Commitments of the Society, primarily to protect, promote and integrate First Nations knowledge, beliefs, values, practices, medicines and models of health and healing into all programs and services to be offered through the Initiative.

The Operations Director will report to the Board of the Society (comprised of the Nations elected Chiefs) attend Board meetings (quarterly), and provide regular monthly reports.

The FNPCI will be linked to a broader range of services and specialists (diagnostics, labs, etc.) operating at arm’s length from the Initiative sites themselves (integrated hub and spoke approach) that can be seamlessly accessed by patients.

The Initiative focus will be on family health, in turn being the core strength of community health. Family health is inclusive of Elder members’ wellness so services and programs will support all generations together while meeting individual health needs from maternity and pediatric to geriatric. The West Coast FNPCI will be equipped to identify and address substance use with a variety of culturally integrated approaches and activities directed to heal trauma and root causes.

The Operations Director will initiate and maintain positive, regular, and frequent communications with diverse stakeholder groups to design, implement and sustain a renewed approach to team-based primary care service programming and service delivery that understands and acknowledges the inherent challenges facing First Nations in accessing safe, holistic and culturally appropriate health and wellness services.