Building Maintenance Worker- Coquitlam (Coquitlam, British Columbia, Ca, V3K 3T5)

Building Maintenance Worker

Hourly Wage

ISS offers a competitive compensation package including Benefits and Paid Time Off.

Key Purpose

The Building Maintenance Worker reports directly to the Site Operations Manager to ensure all facilities related equipment are maintained to the highest standards in the Hard Services line. Additionally, the Building Maintenance Worker will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations. Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

• Use proper personal protective equipment
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Understand customer service and satisfaction
• Take direction and respond to supervision
• Present a professional appearance and conduct
• Follow all company procedures, policies, and rules
• Support shift lead in completing punch-list items
• Perform work assignments in a team with other employees
• Comply with safety rules, policies, and procedures

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Willingness to take directions from all levels of management
• Coordinate activities with other internal departments
• Build respectful relationships with all teammates and quests
• Always remember safety first

Ideal Candidate Experience

• Demonstrates professional and customer service aptitude
• Communication skills to translate basic technical information to those with and without a technical background
• Must possess valid state driver’s license. May be required to travel via car within a specific metropolitan region
• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• High school diploma or vocational or trade school/college
• Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades
• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
• Work independently and as part of a team, requiring strong communication and interpersonal skills

Key Accountabilities

• Overhead Lighting Bulb installation
• Self-Performance of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
• Kitchen Equipment Inspections
• On call (1st line of support) to address escalations or emergencies if they arise according to designated on call schedule
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner.
• Building Safety Inspections
• Light Snow removal and walkway salting (cold weather regions)
• Escorts and directs site vendors as required
• Conducts frequent equipment rounds and readings to detect malfunctions, records data as required
• Fire Extinguisher Inspections
• Hot/Cold Calls
• Effective LOTO (lock out, tag out) compliance
• Café Equipment specialty cleaning
• Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met
• Installation and mounting of building fixtures (tv’s, signs, etc.)
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Roof inspections
• Complete detailed records of all work to be documented in the CMMS system
• Shopping tool repairs (casters, handles, etc.)
• HVAC system & water system filter replacements
• Use of CMMS system software for work order management (PC & Mobile based)
• Door/Lock hardware repairs and installation (basic)
• Proactively mitigate slip, trip, fall hazards
• Patch/Painting of walls
• Safety Eyewash/Shower Inspections and Maintenance

Physical Demands & Work Environment

• Must be able to work at heights on mobile or stationary work platforms
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• While performing the duties of this job, the employee must be able to stand for long periods of time, walk, reach, climb, bend, stoop, kneel, crouch/crawl and occasionally lift and/or move up to 50 pounds
• Must be able to work days, nights, weekends, and/or holidays as needed
• Must be able to operate powered industrial truck.
• Must be able to bend or stoop frequently

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.