Complex Association Sales Manager-Hilton Toronto Airport Hotel & Suites And Hilton Garden Inn Toronto Airport

What will I be doing?

As a Complex Association Sales Manager, you will analyze local market trends and competitor activity to recommend strategies that keep these two hotels leaders in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Negotiate room rates/packages with corporate clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Recruit, manage, train and develop the Sales team
• Attend Sales events, as required
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Answer customer queries in a prompt and professional manner
• Develop and implement creative local marketing channels, including social media channels
• Manage staff performance in compliance with company policies and procedures
• Work within current business strategies and recognizing potential opportunities
• Analysis local market trends and competitor activity to identify business leads

What are we looking for?

A Complex Association Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Commitment to delivering a high level of customer service
• Experience in the Association market with a proven track record to close a sale
• Positive attitude and good communication skills
• Ability to work under pressure and under own initiative

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• Degree-level qualification in a relevant field
• Passion for sales and for achieving targets and objectives
• Knowledge of local market

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Toronto Airport Hotel & Suites

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Sales