Business Analyst / Tds Operation Analyst - Hybrid

Contract Duration 12 months
:
The TDS Operation Analyst provides support and delivery of requirements and work packages on low-complexity projects/initiatives in alignment with business strategies.
May also support the team with project/program delivery.
Key Accountabilities
Customer
Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects our client's standards and Guiding Principles.
Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Analyze impacts on customers, stakeholders, employees, process, and technology solutions to achieve business results
Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
Provide recommendations and direction based on the end-to-end customer experience when making decisions
Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
Assess and ensure that customer and employee experience/stakeholder impacts are appropriately managed
Engage appropriate stakeholders to identify and manage the required outcomes of projects for the business
Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, and project/program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met
Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for the successful delivery of requirements
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
Shareholder - Business Operations
Focused on executing better constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.
Lead requirements management on the project(s) which are based on complexity, size, and budget as defined by the project governance levels
Provide leadership/guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions Identify scope changes and complete analysis to determine the impact on project benefits and risks
Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline Identify, document, and validate current state processes and work with the business and stakeholders to design the desired future state
Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
Collaborate with technology partners and provide recommendations to support the development of system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
Proactively identify and track requirements risks, issues, assumptions, dependencies, and constraints and anticipate and effectively manage risks related to requirements. Align decisions to our client's risk appetite
Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
Adhere to Enterprise project governance controls to ensure projects meet all performance, quality, and compliance standards and conform to appropriate disciplines
Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, manage deadlines, and adjust to changing work priorities
Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to the project manager, partners, and manager where appropriate
Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
Develop efficient and effective solutions through analytical problem-solving Support implementation/post-implementation activities as defined in the project plan
Shareholder- Financial
Banks' commitment to financial responsibility and operating our businesses with excellence.
Own the delivery of high-level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
Forecast, define, and manage the requirements effort including cost and timeline
Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
Identify risks or issues with technology solutions or design which may impact the realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage costs to the project
Critique and analyze requirement change requests to challenge impact to original business need as defined by the project charter
Solidify business needs including problem statements, business objectives, and strategic alignment to ensure accurate delivery of business requirements in support of the business case
Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
May contribute to business owner define measures of success as defined in the project charter
Skills:
Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
Ability to work independently and manage one's time.
Sound to Advanced knowledge of business analysis, project delivery practices, and standards across the project life-cycle.
Some knowledge of business process management techniques and principles involved in the production of BPM drawings and models.
Education/Experience:
Undergraduate degree.
3-5 Years Of Related Business Analysis Experience Is Required.
Must haves
Previous Business Analyst experience – 2 years
Sound knowledge of business analysis, project delivery practices, and standards across the project life-cycle
Ability to work independently and manage one's time
Tech savvy – works with various programs, navigates, and is comfortable using a computer
Independently perform tasks from end to end
Able to pick up multiple business processes quickly and apply them where applicable (very important)
Able to proactively assess delays, and issues and escalate as necessary
Nice to haves
Previous experience working within a financial institution
Note:
This is a hybrid Business Analyst /Operational
About THe Company:
As a top 10 North American bank, our client aims to stand out from its peers by having a differentiated brand – anchored in a proven business model and rooted in a desire to give its customers, communities, and colleagues the confidence to thrive in a changing world.
Our client engages in providing financial products and services. They offer various financial products and services, telephone, Internet, and mobile banking services, retail and commercial banking services, and wealth management services. The Wholesale Banking segment provides capital markets, investment banking, corporate banking products, and investment needs to companies, governments, and institutions in financial markets.
#GTTCA2
#ZR1