Business Analyst Consultant Jobs

Kaihen Inc. (Kaihen) is a Canadian consulting firm based in Toronto, Ontario that helps electric, water & gas utilities, home services companies, energy retailers and municipalities prepare for the kinds of fundamental business changes that improve operations and customer service. Our name (pronounced ‘KY-hen’) means change, innovation, and transformation. It embodies everything we do for our clients.
Our core competency is Business Readiness – ensuring that our clients’ people, processes and systems are well-prepared to adopt the change we help to implement, and fully achieve the benefits expected from the new system and processes. We do so by managing projects, designing and improving business processes, training users, solution testing, and implementing powerful change management initiatives.
Kaihen applies its unique business readiness approach to five business categories that align to the functions of our clients’ businesses. They are: Customer Operations, Smart Metering, Outage Management, Utility Data & Analytics, and Asset & Work Management.

• Client Project Work

Report to Kaihen project manager on client engagements
Support Utility solution assessment, business case development, evaluation and selection services on client engagements
Responsible for business readiness services (i.e., business process design, business requirements, solution testing, user training, and change management and cutover & operations readiness) and deliverables on the project
Develop project deliverables based on the scope of work.
Strive to exceed client expectations regarding project timeliness, quality and budget.

• Industry Research

Research key industry topics, support Kaihen’s Point of View and prepare briefings for the team
Ongoing research for client opportunities using client websites, direct contact, procurement websites and by attending industry conferences.
Facilitate market-wide benchmarking studies for key topic areas.
Utility software vendor and product market scans
Competitor analysis of consulting sector
Assist in the development and continuous improvement of firm methodologies.
Help manage the firm’s knowledge repository of intellectual property, project deliverables, consultant resumes, client proposals and marketing materials.
Client proposals – assistance with proposal content, leveraging past proposal material, formatting, proofing, consolidating information, soliciting feedback, final packaging & delivery.
Provide guidance and support for Kaihen marketing campaigns, leveraging optimal social media channels.
Development of brochures, presentations and other marketing materials
Participate in the delivery of client presentations.
Development of internal documents (i.e., quarterly newsletter)
Qualifications
3-6 years’ experience as a management consultant with proven success and accomplishments
Understanding of or previous working experience with electric, gas or water Utilities in Ontario or other Canadian jurisdictions
Understanding of or previous working experience in benchmarking, business process design, business requirements, solution testing, user training, change management and/or operations readiness.
Business analysis skills are mandatory, Systems analysis skills are nice-to-have
Understanding of or previous working experience in billing, metering, credit and collections (meter to cash) and/or engineering and utility operations
Understanding of or previous working experience with customer information systems, customer portals, outage management systems, asset management systems and/or meter data management systems
Previous working experience working closely with client project teams and business users
Analytical, proactive, disciplined, hard-working and self-starter

• Able to work in an unstructured, virtual environment.

Business acumen, emotional intelligence and effective communication
Excellent interpersonal skills
Effective presentation and writing skills.
Access to home office space with high-speed internet and phone
Located in GTA, valid driver’s license and access to a car when required
Able to travel outside GTA, within Canada, if required
About The Company
Competitive compensation plan
Independence and accountability
Optimal work-life balance
Development opportunities
Strong company ethics
At Kaihen we are committed to a diverse, equitable and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. So, we encourage everyone to apply for this job, no matter what age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, etc.
Also, if you require any accommodations, please contact us @ [email protected] or 416-785-1748.