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IT Technical Support Specialist Jobs in Surrey, British Columbia

It Support Specialist Jobs
By Industrial Electric Mfg. (IEM) At Surrey, British Columbia, Canada
Advanced understanding of Remote Control/Management tools
Provide follow-up and follow-through support of reported incidents through our IT service management set of processes and tools
Provide PC asset management duties to maintain equipment through its lifecycle.
SCCM\Intune\Microsoft Endpoint Management configuration and administration exposure
Ability to follow critical processes for incident, problem, and change management.
Deliver a high level of customer support for IT services resulting in a positive user experience.
It Support Specialist Jobs
By STACK IT Recruitment At Greater Toronto Area, Canada
2+ years of experience in a technical support role.
Experience with Windows 10, Mac OS, iOS, Android
Knowledge of hardware of PCs, mobile computing, and peripherals.
Hybrid Toronto, once a week in the office
Hours 9 am-5 pm. No on-call
Maintaining and monitoring O365, Azure Intune, AutoPilot, and general IT environment.
It Technical Analyst Jobs
By Allied Universal At Richmond, British Columbia, Canada
College Certificate or a combination of relevant experience and education
A strong track record of effective team and customer relationship management with a focus on teamwork and respect
Essential Job Duties And Responsibilities
Ad hoc duties or projects as assigned by the Manager IT.
Experience administering and assisting in the development of policies and training programs.
Expert Level skills with Microsoft Office Applications
It Technical Support And Qa Testing Analyst
By Fatigue Science At Vancouver, British Columbia, Canada
Knowledge of SQL and database management
Able to work in a hybrid environment, with a combination of remote and in-office responsibilities at our Vancouver office
1-2 years of experience in a customer-facing technical support role
Excellent interpersonal and communication skills with a customer focus (You’re as comfortable around people as you are with technology!).
Strong analytical and problem-solving skills with a willingness to dig deeper into technical issues
Team player with a desire to learn to build skills and expertise (We’re keen to help you grow and succeed!)
Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Sr. It Support Specialist
By Menlo Security Inc. At Vancouver, British Columbia, Canada
Manage Jira Service Management IT ticketing system and identify improvement opportunities
Manage and effectively provide automation for endpoint management (JAMF)
Maintain and update knowledge base articles to help users self serve
Manage Hardware and Software asset inventories
3-5+ years of relevant experience
Experience configuring and troubleshooting Windows and macOS devices
Technical Support Specialist Jobs
By Hut 8 At Kelowna, British Columbia, Canada
Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
Perform timely technical and management escalations for outstanding client issues.
Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
Post secondary education in computer related studies, or relevant work experience (1-3 years)
Experience working directly with B2B level clients in a mission-critical technical support environment.
Technical Support Specialist Jobs
By Armstrong Fluid Technology At Scarborough, Ontario, Canada
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Assist customers for problematic equipment and offer economic solutions.
Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Experience working with Tridium Niagara and wireless networking experience is a definite asset.
Strong, team-oriented leadership skills with presence and a bias for action.
It Field Support Specialist
By Modern Niagara At Port Coquitlam, British Columbia, Canada
Experience with Procore or other Construction Management Software would be considered a strong asset
Minimum 2-3 years experience in a technical helpdesk support position providing remote and in-person technical support to end users
Experience working with front-line workers, preferably in the construction industry
Experience supporting service tickets from call to resolution in ITSM ticketing tools
Familiarity with Zoho ManageEngine would be considered an asset
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Ability to present ideas in user-friendly language
Technical Support Specialist Jobs
By ABC Fitness At Vancouver, British Columbia, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Technical Support Specialist Jobs
By SGS Consulting At British Columbia, Canada
Must have excellent customer service skills and manage time well, working with multiple clients at the same time.
Assist inexperienced or nontechnical end users in resolving issues.
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided.
Winning Behaviors, Competencies, and Skills
Help desk or call center experience.
Creation of Knowledge-based articles, or customer facing documentation
It Support Specialist I
By LMI Technologies At Vancouver, British Columbia, Canada
Fundamental understanding of asset management systems
Track IT assets and manage the lifecycle
Manage patching and antivirus of clients
Manage IT, and suppliers, for services and equipment
3 years of relevant experience in an office environment
Experience with Meraki switches and PaloAlto Firewall is a plus.
It Technical Procurement Specialist
By Netdigix Systems Inc At Burnaby, British Columbia, Canada
Effective coordination, follow-up and time management skills
Assist with the day to day management of relationships with our clients and vendors, in conjunction with management
Following our standard operating procedures where possible, and assisting management in creating new operating procedures
Communicate with clients via phone calls, emails and conference calls to ensure their requirements are accurate identified
Manage the procurement process with our vendors, and ensure successful delivery of hardware and software
Design and develop innovative solutions to client requirements
It Support Specialist Jobs
By Citxw Nlaka'pamux Assembly At Merritt, British Columbia, Canada
Prioritize and manage several open issues at one time,
Document technical knowledge in the form of notes and manuals,
Familiarity with remote desktop applications and help desk software, and
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Hands-on experience with Windows/Linux/Mac OS environments,
Familiarity with remote desktop applications and help desk software,
It Support Specialist Jobs
By Fit Foods At Coquitlam, British Columbia, Canada
Exceptional organizing and time-management skills
Adapts quickly to changing circumstances, new standards, and requests by company management
Have good interpersonal skills and be able to provide a high standard of customer experience to the internal and external user
Complete and support testing activities to ensure that solutions meet stipulated requirements, and create system documentation and user manuals.
Onboarding and off-boarding users, welcoming new hires in person and remotely - making sure they have a smooth onboarding process;
Thorough knowledge of computer systems and IT components
It Support Specialist Jobs
By K'en T'em Limited Partnership (KTLP) At Kamloops, British Columbia, Canada
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals
Familiarity with remote desktop applications and help desk software
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Hands-on experience with Windows/Linux/Mac OS environments
Excellent problem-solving and communication skills, and Ability to provide step-by-step technical help, both written and verbal.
It Support Specialist Jobs
By fabric At Canada
Inventory management, experience managing the entire lifecycle of corporate owned devices: deployment, configuration, repurposing and proper decommissioning
Experience with Google Workspace, Zoom, O365, MDM, Access provisioning and management
Configurations and management of MDM tools/devices to assure proper security protocols are being met
Experience in a Remote-first IT environment
Provide IT Support Services for Fabric employees with technical issues via remote tools and ITSM solutions (Jira)
Document ticket resolution and write procedures for the Service Desk knowledge base
It/Is Technical Support Specialist I (Rft 1.0) [Von Canada]
By CareerBeacon At Halifax, Nova Scotia, Canada
Demonstrated knowledge and experience using change/problem management software, tools and processes.
Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
Builds and manages relationships with cross-functional team members and employees
Builds and manages relationships with vendors to ensure service quality.
Minimum of 2 years' experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
MCP, CCNA, A+ certification are considered assets.
Intermediate Specialist, It Support
By University of Ottawa At Ottawa, Ontario, Canada
Substantial knowledge and experience in a field related to university or scholarly research.
Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.
Five years’ technical support experience.
Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.
Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.
Knowledge of office software, to provide technical support and assist users.
It Support Specialist - In - Office (Contract)
By Tundra Technical Solutions At Calgary, Alberta, Canada

IT Support Specialist – In Office

Senior Global Service Desk Specialist (It Technical Support)
By Teladoc Health At Toronto, Ontario, Canada
Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
Desktop software installation and troubleshooting for local and remote users
Keep peers and manager informed of trends, significant problems and delays.
Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
Technical Support Specialist Jobs
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.
Technical Support Specialist Jobs
By Audioscan At Dorchester, Ontario, Canada
Technical certification or training (preferred)
· Create and maintain service bulletins and other knowledgebase articles
· Excellent customer service skills
technical certification or training (preferred)
Technical Support Specialist: 2 years (preferred)
· Provide technical customer support via phone/email/virtual
It Technical Support Specialist [Acadian Seaplants Limited]
By CareerBeacon At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
Technical Support Specialist Jobs
By Acadian Seaplants At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
It Support Specialist Jobs
By Altis Technology At Calgary, Alberta, Canada
Time Management: Strong organizational skills to manage multiple tasks and prioritize effectively.
Data Management: Manage data retention, backup, and recovery strategies for Office 365 applications and Active Directory databases.
Problem-Solving: Excellent troubleshooting skills to diagnose and resolve complex technical issues efficiently.
Communication: Effective verbal and written communication skills to interact with both technical and non-technical stakeholders.
Team Player: Collaborative attitude with the ability to work within cross-functional teams and mentor junior team members.
Adaptability: Able to adapt to changing technology landscapes and learn new tools and techniques.
It Support Specialist Jobs
By Bizerba Canada At Mississauga, Ontario, Canada
Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.
Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory
Manage computing hardware systems deployment and return process
Manage IT Asset Tracking for hardware
Utilize IT Case Ticket System to manage all inbound customer requests
Strong troubleshooting skills 3+ years
It Support Specialist Jobs
By Mahoney | CPAs and Advisors At St.-Paul, New Brunswick, Canada
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.
Strong knowledge of computer systems, hardware, software applications, and network fundamentals.
Medical and dental coverage; firm contributions to HSA
Short and long-term disability plan; life insurance coverage
Paid time off, plus nine paid holidays per calendar year
Technical Support Specialist Jobs
By Symplicity At Hamilton, Ontario, Canada
Work closely under the guidance and direction of our management team to learn Orbis systems and methods;
Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
Be a resource in the expansion and updating of our knowledge base resources;
Manage communication with institutions to ensure system access and timely updates;
Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;
Professional or co-op experience in software technical support;
Technical Support Specialist Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
General knowledge of IT infrastructure
General knowledge of SQL databases
Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff
Specialist, It Operations Technical
By Ontario Health | Santé Ontario At Toronto, Ontario, Canada
Strong knowledge of workflow tools such as BMC Remedy or other case management and ticketing systems. Experience with server administration.
Knowledge of service management, control, and architecture frameworks such as ITIL.
Strong knowledge of system administration, user provisioning and access management required.
Knowledge of scheduled maintenance and deployment/release/patching activities. ITIL certification V3 / V4 Foundation preferred.
Knowledge of Ontario Health IT systems to ensure product dependencies are identified and managed.
Ability to work at a medium level of autonomy based on direction from a lead and/or management.
It Support Specialist Jobs
By Groundworks At Burlington, Ontario, Canada

We're committed to bringing passion and customer focus to the business.

It Provisioning & Support Specialist
By Indigo At Brampton, Ontario, Canada
Work Experience / Education / Certifications
Prepare and maintain all department documentation, including inventory and asset management
RDC & ODC Warehouse Management
Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%
Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA Measurement: 95%
Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures
It Support Specialist Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Manage inventory for hardware and software
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)
Create accounts for new hires • Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via a ticketing system

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Specialist II to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this could be the perfect job for you!

Technical Support Specialist II Job Skills:

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical problems
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Excellent problem-solving skills

What is Technical Support Specialist II Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Knowledge of Windows operating systems
• Knowledge of networking and security
• Knowledge of database systems

What is Technical Support Specialist II Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of Windows operating systems
• Knowledge of networking and security
• Knowledge of database systems
• Knowledge of customer service principles and practices

What is Technical Support Specialist II Job Experience?

• At least two years of experience in technical support
• Experience troubleshooting and diagnosing technical problems
• Experience working with customers in a technical support role
Technical Support Specialist II Job Respons