Vp Growth (Operations) & Client Experience

We are a boutique HR and Employment Law Consulting Firm. We have significant expertise in the work we do yet we require a business savvy individual with expertise in running the business at the next level in order to scale up. We are looking for an individual who operates at a strategic level but is capable and willing to “get theirhands dirty” in the details to ensure the job gets done well.
As a member of the Executive Leadership Team, reporting into the CEO, the VP Growth & CX will build internal data-driven processes designed to scale and facilitate rapid top-line revenue growth while optimizing our client experience. They will bring a strategic and tactical operating and business acumen and leadership to the Company. With an entrepreneurial mindset, the VP Growth & CX will be intimately involved in the execution of thebusiness plan and as a hands-on leader, with direct reports, they will work closely with members of the Company’s staff to ensure the operations is running effectively in the context of the business plan.
This role will connect different revenue-related functions, from sales to marketing, client experience, pricing, and business operations.
The incumbent is an influential leader and can lead by example, fostering strong relationships with individuals and teams alike and ensuring that all employees reach their full potential while achieving organizational goals.
Revenue Operations - Harness the power of people, processes, data, and technology to strategically grow revenues through various revenue streams

• Leverage financial information and data to drive critical business decisions - ensure integration of the financialfunction into the delivery of our services
• Serve as a trusted advisor to the CEO, working closely with Practice Leaders to drive revenue growth while optimizing the client experience.
• Develop and implement operational best practices across the entire organization with a focus on client experience
• Responsible for refining metrics and mechanisms that offer deeper insight into the various operationalimpacts on our business associated with our service delivery
• Responsible for ensuring an optimal financial and operational infrastructure is in place for growth and execution of the strategic business plan
• Oversee the delivery of timely financial information, through monthly financial statements and forecasting, developing key performance indicators (KPI’s) and trends in operating results

Client Experience - Executing and implementing strategies that deliver a consistent and exceptional experience for clients across all service delivery lines

• Work closely with all departments to jointly embed and facilitate client experience excellence ownership and alignment
• Drive a ‘best in class’ experience for our clients measuring outcomes with KPI’s and other benchmarks
• Create a consistent strategy to proactively manage client issues with a view to long-term engagement and retention
• Promote operational excellence by ‘cultivating the client journey’ to further develop its processes with a view to growing the business, and building brand loyalty

Leadership - Demonstrating strong alignment with the overall business strategy through effective communication and engagement with all team members

• Facilitate and drive business decisions to fully execute on results
• Responsible for building, managing, and developing a high performing team
• A natural communicator who shares information across the organization in a way that allows all to see the ‘why’ behind the words
• A role model by demonstrating alignment with company values
• Have a "make things happen" mindset, spotting opportunities, assessing viability, and developing the relationships necessary to accelerate business growth

Strategic Involvement - Develop and deploy the company’s strategy and collection of client experience insights for strategic advantage and growth

• Keep a keen eye on broader market developments and competitor activity to help inform decisions around strategic positioning
• Develop all dashboards that connect key drivers of client lifetime value
• Leading the data business analytics including problem framing, developing business forecasts, identifying risks, etc.
• Identify business opportunities for growth including acquisitions, partnerships, and other strategicinitiatives

Requirements

• Completion of a Business Degree and/or MBA is preferred
• A values-based individual with strong capability in execution in a dynamic people centric business.
• Ability to communicate complex ideas effectively (verbally, visually and in writing)
• Proven ability to navigate ambiguity and change with an entrepreneurial growth mindset
• University graduate or equivalent with 12+ years related experience
• Demonstrated ability to role model independent thinking and innovative ideas
• Individual has a client-centric mindset and demonstrated ability to create a shared vision, inspire collaboration, and drive change with momentum
• Solid foundation in financial analysis and experience with financial models
• Exceptional analytic and quantitative problem-solving skills
• Proven track record driving growth with minimum 3-5 years of experience in management consulting or professional services

For consideration, please apply online. We thank all applicants for their interest in MaxPeople but only those selected for an interview will be contacted.
As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others.
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.
Benefits
What We Offer:

• A lucrative compensation package dependent on experience
• Fun and outgoing professional environment that really cares and values its employees
• Rewards and recognition awards every quarter
• Early Friday afternoons before every long weekend and summer hours
• Flexible environment; a hybrid work model
• Team building and community volunteering events
• Base + commissions + bonus
• Eligibility to participate in company benefits program and RRSP matching
• Career growth, development, and continuous learning opportunities